Pandora Jewelry — Local services in New York

AVOID THIS PANDORA STORE SINCE THIS PLACE DOESN’T EVEN HAVE DECENT CUSTOMER SERVICE. After my own experience and reading other reviews, you can tell the people who work there hate to serve customers for services other than purchasing. I went there trying to exchange the bubble tea charm from an online Pandora purchase because the charm didn’t have the “milky” color that their website shows/states. It was just plain brown. First to begin the lady who came to me had no smile and no friendly gesture as if I was not welcomed to their store. After she realized that I wanted to exchange my bubble tea charm, she with her smileless face right away said that this charm is hand made so each of them looks a bit different from each other. She would check for me if they have any. Then I saw her exchanged conversations with her colleague and came back to me with a belligerent attitude. She rudely said: “we cannot exchange this for you due to company policy. Again this is hand made so each piece is a bit different. They made it like this and we sell it like this, so what’s wrong with it?!” Pointing at my charm and continue to say: “There is nothing wrong. I saw ones that are even in darker color!” I said calmly: “But I saw ones that have the white…..” She cut me off and for the 3RD TIME she said (in a lecturing tone): “this is hand made so each piece is a bit different…” I had to use my hands to signal her to calm down and try to stop her confrontational attitude and said: “so you cannot exchange this for me.” She bluntly said “no!” Oh wow! This is customer service from a Pandora sales rep! Seriously?!?!! Not only that she is not professional as a Pandora sales rep, she doesn’t even have basic polite manner and attitude. How can this kind of person work at Pandora?!!! She behaved as if she was my boss and lectured me on how the charm was made!!! Throughout the conversations I as a customer remained calm and polite. I didn’t deserve to be treated like this.

From Pandora official website, the product details of the bubble tea charm even indicates that it is with a true-to-life milky white to brown gradient. Pandora’s exchange policy also states that “Items in their unused and original condition purchased from Pandora US Online Store can be exchanged within 30 days of purchase in one of our store locations.” So I do have the right to request an exchange! It just happened that I chose the wrong Pandora location that has the worst customer service! I didn’t want to waste time arguing, so I left the store and went straight to the other Pandora. The sales rep there was very nice and friendly. She didn’t give me any problems or attitude. She even took out 2 bubble tea charms for me to choose. The exchange process was so...

If I could, I would give ZERO starsThe 2nd rudest store in the city. Do not waste your time. I understand it may be convenient but as a resident and avid collector it's not worth it. The staff are terrible and they are recycled staff from the time square location which is even worse! Just go deeper into the city the shopping experience is well worth it!

Update I went by this location last week because it was close and I wanted to give it another shot. Boy was that dumb. I went and last Monday looking for something specific and the woman was rude, checking my pedigree because I shared with her, I have multiple bracelets and then criticized me about not knowing a new piece of information simply because I had all these bracelets. I don't have to explain anything to anyone about my purchases and deserve the same courtesy to receive information. Despite my better judgment and especially despite her lack of customer care, I bought the charms I was looking for and then decided to return them on Wednesday because I did not appreciate her lack of professionalism. On Wednesday when I returned the woman that originally helped me ignored me and I waited for another staff member. The woman that helped me asked me what I'm here for. I told her for a return. She looked it up in the system and asked you must work in the area. I asked her why do you ask that she said oh because you have been here for the past 3 days. I said no, I haven't. I was at this location on Monday and I'm returning something today. She said well I see you were here yesterday. No, I was at Hudson yards yesterday. The assumption that I work in the area simply because I'm shopping in the area is extremely passive aggressive. I told her I actually don't live too far. I have gotten that a couple of times at this location. Wondering how I can afford my bracelets being a Black woman, the staff members are so curious how this is possible instead of respecting me as a customer. When she asked me what is the purpose of my return? I told her it didn't match the aesthetic of my bracelet when in reality I didn't appreciate the customer care but did not want to go into that with her.

The staff is out of control, rude and incompetent. As I've stated before they are not worth it. Just go deeper into the City. Go to Hudson yards! Go to Soho! Also, if a new location is opened up, please don't recycle the same personnel hire new quality, competent...

I’m very sad and upset, I went into the store today to get a charm changed due to it being broken, the sales associate was there as if she just had no interest in working. While the manager shows her how to do the exchange, the sales associate asked me if I would like to clean my jewelry (which it’s a couple thousands of dollars worth), I said sure. When I got my stuff back it was all yellow, I just started crying! I was so upset and so sad this lady just broke my heart, all she said was that’s the best she can do. I spoke to the manager & she told the associate to change the solution she tried to clean my jewelry, but it made no difference. I’m so upset. I won’t ever go back to that location. I didn’t even know what to do. I went over to the location on 42nd street and they assessed it and said my jewelry might have been placed in the solution too long by the associate at Herald Square. The staff at 42nd street did their best to try and help me but my favorite bracelet of the lot was still yellow. The 42nd street branch did a good job with my bracelets but there is slight yellow on them especially my favorite out of the lot, which is a complete Minnie Mouse bracelet which included special edition charms; some of the charms, individually, valued more than $100. And that is just 1 full bracelet out of my lot. What happens now????!!!! I’m just heartbroken; all this money spent and in minutes, an associate spoilt them. I now have a few “yellow” bracelets with charms which should be silver and/or rose gold. I take great care of my stuff, just for this associate (at 34th St) to burn them with the cleaning solution. And no one to assist and do anything about it. I don’t write reviews but I just HAD to post this one. I am truly hurt! Unbelievable Pandora!...