Peloton Studios New York - Retail — Local services in New York

This is a recommendation NOT to refer to friends if you expect $100 referral....

I contacted you online about a code that was never sent after referral. You created one and said 6 months expiry but failed to tell me 6 months from when we were supposed to have received it!

Then 1 person said you cant use on sale items so have to wait for the sale to be over. Wasn’t that

Then the next said it only works on shopify.com – that made no sense!

Then the next said we will email you within 72 hours with a resolution – never received anything after 4 days of waiting!

Then I contacted again and the chat person finally figured out the issue that it was expired and we were told the wrong information because you didn’t successfully send us the original code – was never received in and inbox/junk etc. Hence why we contacted and they confirmed and said well add $10 onto it – they also said 6 months expiry from then BUT what they should have said was the 6 month expiry was from when we were supposed to have received the code (which makes no sense!) Then the audacity to say sorry nothing we can do!? Really!? We have the bike and long standing subscription and referred you to friends who bought the bike and a subscription and this is how you treat us!?!

Finally after I called and emailed various emails you provided me with a $100 gift card – I guess we lose the extra $10 for the hassle.

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I had an unsuccessful shopping trip here due to technical complications with a gift card, which normally might have prompted me to write a negative review. However, this review is specifically for one of the studio employees, Jindriska, who helped me throughout this technical glitch.

The glitch: I tried to use a gift card here, and something failed during the purchase transaction ... but somehow successfully managed to deplete my gift card entirely, leaving me with $0 balance. Jindriska got on the phone with their tech support team and patiently explained the situation to them (repeatedly) until we got to a resolution (they'd email a new gift card to the person who bought me the gift card originally, who'd have to forward it to me so I could use it later).

Not ideal, honestly, but Jindriska was sympathetic to my fears of walking away with no purchase AND a $0 gift card and gave me her direct email and told me that I could follow up with her personally if it wasn't resolved.

Truly excellent customer service, 5 stars for Jindriska (0 stars for their point-of-sale system that caused this...

Worse company I have ever had to deal with. I ordered a peloton tread on Sept. 24th. Order #74D2112B. I received this order damaged. After “Several” phone calls with customer service they said I needed to send the tread back. They said I would get a refund. Then I could order again. So I did. I ordered a second tread that was supposed to be delivered on October 6th. JB Hunt was the carrier. I received a call the day before and was told that peloton had not sent all the parts. So we rescheduled for October 8th. I got a message today October 7th indicating that the carrier still did not have all the parts. So I cancelled this order. Two orders cancelled. Not good business. TERRIBLE CUSTOMER SERVICE! Do not waste your money. I had asked for a management call back to no avail. What are they avoiding. My latest problem report was #02925398

Look it up. You will see well documented problem and lack of...