Sugaring NYC - Midtown — Local services in New York

Although I received a refund, I’m moving this review back to one star as I recently gave sugaring another try at home and experienced SIGNIFICANTLY less pain. STAY AWAY FROM THIS PLACE!! — i have never had a worse experience receiving any beauty treatment in my life. I expected pain because i haven’t waxed in a while, but this pain was beyond the pale. My technician waxed over the same areas repeatedly (in one section, she did it 4 times in a row) that were red and bleeding rather than moving around and coming back to troubled sections later for clean up. I don’t know if this is standard practice for sugaring, but it sure as hell hurt.

This was fine. I rationalized that I must not like sugar waxing, and that the tech was just doing what she usually does. At the start of our service, she gave me the heads up that if I wanted to stop, I could just be billed for a shorter service rather than what I originally booked for. I took her up on this halfway through the service when the pain became unbearable. She then proceeded to hastily wipe me up, leaving me covered in baby powder, and say she’ll wait out front. Also fine, everyone’s busy. Not the way I’d treat someone half naked on the verge of crying, but okay.

The real issue was her treatment of me afterwards. I booked online using a promo code for 50% off hair removals as a first time customer with my CC so I went to walk out thinking I’d be billed. The tech then yelled at me that I needed to pay. This seemed unnecessary, as I was 5 feet away from her, but I apologized anyways and said I thought I had paid online. When she clarified I needed to pay in the store I took a look at the bill. It showed as being nearly $30 higher than the service subtotal online. I asked her if she could apply the promo code I booked with to the service, and she said it was only applicable for the initial wax I booked. I then asked if i could be billed for the original service I booked, because it came out to less with the promo while having a higher original total. Despite her having done less work, I was fine with having that service on the books.

The staff member then called out another tech to have both of them shame me for having not finished the service and said “Well, you never ACTUALLY finished so we aren’t going to bill you for that.” When I then offered to finish the service, because it’s 2023 and I don’t want to spend an extra $30 on an awful wax that was LESS service than what I booked, they informed me that they had another appointment in 5 minutes— which would have cut into my appointment in the first place had I chosen to finish. They then both stood and glared at me as I tapped my card to pay.

I can’t help but feel as though I was intentionally given bad service to get more money given that the appointment was double booked. Combined with being ridiculed for stopping service as I was offered by my tech, I cannot in good conscience suggest anyone else go here. Take your money somewhere where you wont...

I came here to get my eyelashes treated. The check in was simple and I was taken within 10 min of getting there. Once I came into the room, my tech started working on me quickly. She was nice and pretty efficient initially, but once she reached my other eye it seemed like she was less careful. For whatever reason, the way she applied the gel mold on my eye seemed to expose my top waterline, whereas the first eye did not have that happen. I didn't mind initially but with every coat she applied, my eye began stinging more and more. It wasn't painful but it was pretty uncomfortable for a process that should have me relax essentially. I was also lowkey afraid that I would have eye damage from the chemicals used. She also liked humming/singing to the radio for a lot of songs during the treatment lol. Not anything crazy but a little too casual for a professional treatment. During some wait periods the tech left a couple of times. At one point, she left and the alarm to remove something from my eyes went off for almost a minute which was annoying to listen to. I would have expected her to respond immediately by hearing/knowing she had to be right back. At the end, after removing the glue and whatnot, my eyes were pretty blurry for like 20 min. Not sure if that could've been avoided by being more careful or if that is a standard after-effect. She also did not remove all the glue carefully at all. There was a bunch of glue chunks on my eyelids that I kept peeling off throughout the night. Don't know if all places have this happen but either way I would've appreciated her bringing it up so it doesn't look like the job wasn't fully done. When I checked my lashes in the mirror the ends weren't tinted well. There is a clear distinction of brown to blond tips which for the money I would expect to be fully tinted. If that's not possible, I expect them to mention that during the process to keep me informed of what to expect. However, I feel that a tint at home would fix the tips pretty seamlessly. In the grand scheme of things, these are all things that don't really matter but for a $100 treatment I would expect more professionalism/attention to detail. My lashes definitely still look good and natural which is what I came there for and they gave a free product of my choice between 3 items which is a plus. The product was almost $30 (lash/eyebrow growth serum) and has good ingredients that I feel comfortable putting on my face which is nice. Ultimately, if you're one for the end product and not the process of being pampered, this place is just fine. But if another salon charges equally and has high ratings/reviews, I would probably try their salon over sugaring...

I was a total scaredy cat to try sugaring but I realized that shaving was also making my life hell. I decided to give this place a shot for more sensitive areas and it was bittersweet but worth it. The wait room was comfortable with tea and candy and a friendly receptionist. My technician janaya started right on time and cleaned all the tools and room. The bed was fairly comfortable but the furniture looked a little worn out. I hated the bright lights and loud radio, it would of been better to have a more relaxed spa setting to calm my nerves. The numbing spray is a five dollar extra charge and I cannot say it helped much. The tech was super sweet and a good sport with my moments of panic , she may have gotten a little flustered with my ten thousand questions but she actually taught me a lot about exfoliating and post care to have a better experience next time. The appointment went quick and she didnt make the sugar too hot and did little spots at a time. She did not force me to do anything that I didnt want to do which made me more comfortable. I like the exfoliating products between 12-20 bucks depending on size. Full bikini was 45 and ingrown treatment was $20. Making appointments was super easy on portal with tons of time slots open.The ingrown treatment was a lifesaver, I feel so much better already and that was pretty painless. For new customers you will find that the pulling of the sugar over the root is more painful then the ripping of the sugar itself, I told her to slow down a few times and she helped me breathe through it. I don’t feel any odd adverse reactions and not super sticky, the difference I feel with sugaring versus wax is there is no odd raw throbbing pain or redness. I want to come back here consistently to reap the long term effects of thinner to...