Synup — Local services in New York

Extremely Poor Experience – Continued Billing After Cancellation We engaged Synup strictly for their third‑party directory listing support as part of a larger SEO offering for our customers. We did not use any of their other services. At the time, it seemed cheaper to trial their software to get mass directory listings. This was a trial, and this was disclosed at the point of registration, as evidenced by our email thread and our recorded onboarding calls (we have these recordings through Fireflies).

Unfortunately, the service itself was marginal at best. After a few months, we decided to cancel prior to renewal. There is no way to cancel on their website. Instead, we followed the instructions given and emailed our sales rep to cancel.

On March 17, 2025, we sent a written cancellation notice by email to Lionel Taylor (Partner Sales Manager), clearly instructing that our service be cancelled before the April 2025 renewal. Despite this clear written cancellation notice, Synup continued to bill our credit card $245 CAD per month for April, May, June, and part of July 2025.

When we followed up, we had to deal with multiple people:

Lionel Taylor (Partner Sales Manager) – original point of contact, received our cancellation notice but apparently did not action it. Raghavendra Sagari (Director, Success Strategy & Operations) – claimed they would “check the account status.” Sowmiya Ramanujam (Customer Support Specialist) – confirmed they would cancel but stated they were “not sure” they could arrange a refund because they “weren’t notified earlier” by the sales team. Even after repeated follow‑ups, including clear documentation that we had notified Synup back on March 17, 2025, Synup continued billing until June 2025. Their own staff acknowledged internally that the account should have been cancelled, yet they dragged their feet on issuing a refund and pushed the blame onto internal miscommunication between their sales and support teams.

Caveat for anyone considering Synup: There is no self‑service cancel option in their dashboard. You are fully dependent on their internal communication between sales and support, and if they drop the ball, you pay for their mistakes. They had multiple opportunities to make this right and failed to do so.

We should have read more reviews before signing up. In our experience, Synup’s handling of cancellations is unacceptable and borders on predatory. Avoid...

I currently oversee business management for Self-Defense companies in the Northwest region of the United States. I was having issues finding a good program to utilize to manage social calendars, events, and engagement. Synup was mentioned by a peer and I have to honestly say it has made my life way better. Synup is user-friendly and allows for an easy overview to implement for social media management, review management, and listing management. I was able to connect the different company profiles through the program and schedule engaging post ahead of time instead of in the moment. I also enjoyed the ability to invite business owners to assist in the management of their profile that was connected. I currently use the social media engagement to generate leads and utilize as a customer outreach/inbound questions generator. Anytime I have run into an issue it was very easy to reach out to the customer support and find the answers I needed. It was so simple to setup and the user-friendly layout has made for extreme ease of integration. It allows for these companies to have schedule posts for holidays or upcoming events, to include images, hashtags, or gifs in the post. I also like that I can view each companies online reviews right from the same portal without having to sign-in and out of each account on the different platforms. It provides easy on the eyes charts and data that I can rely back to company owners for their...

Poor product, lacking support. I used synup for several months with mixed success. I can't blame the software if clients don't follow through with feedback. But some time last year they software interface changed - and the performance plummeted. The new interface made it more complicated to request feedback from clients and also showed fewer stats of the request campaigns (compared to the old way). I tried several different campaigns before contacting support. No one ever answered the number on the google listing. "Lazar" did respond to email, at least at first, so I could make sure I was using the new interface properly. Through a phone call with him sharing his screen, I realized I was using it properly. He had no explanation for the inability of the software to send out requests I entered but he did ask me to try for another week. I executed a campaign of 13 texts and 11 emails for feedback - only one text went out. What happened to the others? No idea. I reached out to Lazar after that but he stopped returning my correspondence. That was 8 weeks ago. This service was waste of time and money. I'm sure I'll see a response now that they receive some...