The Ritz-Carlton Spa New York, NoMad — Local services in New York

Disappointing Spa Experience at Ritz-Carlton Nomad. As a frequent guest of Ritz-Carlton properties, I was expecting a much higher standard of service and amenities.

To start, the massage itself was subpar. The prices listed on their menu online does not match the price that they will charge you. I don't mind paying for a good massage, and if you are going to splurge don't do it here, because there are better hotel spas in the city for that.

The walls in the treatment room were far too thin, and I could hear the front desk spa staff talking loudly throughout the entire 90-minute session. This lack of privacy and tranquility severely impacted the experience, especially for a treatment that’s meant to be relaxing and restorative.

Additionally, I noticed there were no shampoo or body wash available in the men’s shower, which is an essential part of the experience, especially at a hotel of your caliber. The hair brushes were not wrapped or sanitized, which made me feel uncomfortable using them.

Furthermore, I found the amenities in the lounge to be very minimal compared to other spas I have visited. Typically, at high-end spas, guests are offered multiple cups of tea throughout their visit, but here I was only given one after asking. This lack of attention to detail was surprising and quite disappointing.

Just as FYI the co-ed lounge is tiny and if there are multiple couples you will feel uncomfortable (as if you are waiting at a doctor's office).

I believe in providing feedback so that service can be improved, and I hoped by sending an email to the spa directly they would take these points into consideration and I would be contacted (haven't heard...

My partner and I had an incredible first visit to the Spa at the Ritz-Carlton No Mad to celebrate our anniversary. Elizabeth and Imani made booking our services effortless and stress free, setting the tone for a perfect day.

From the moment we arrived, Michelle at the front desk welcomed us warmly, making check-in smooth and offering us a comforting cup of tea. Jose gave me a thorough locker room tour while Michelle showed my partner around, ensuring we had everything we needed for an unforgettable experience. Nana was also an absolute delight—friendly, hospitable, and a joy to chat with. He really added to the experience.

The facilities and locker rooms were the best we have ever experienced—well-maintained, tranquil, and like a separate oasis in the heart of the busiest city in the world.

My partner couldn’t stop raving about her treatment with Gordona, calling the scrub, back massage, and scalp conditioning absolutely heavenly. I had my first-ever facial with Tara, and it was the best spa treatment of my life. I’d give her 10 stars if I could! She made the experience so relaxing and shared valuable skincare advice after a detailed skin analysis. My partner’s facial with Natalie was just as amazing—she loved how Natalie helped her better understand her skin.

If you’re considering the best facial of your life, Tara and Natalie are the ones to book. And for an unforgettable massage and treatment, Gordona is incredible. The experience was amazing from start to finish, and we can’t...

Thanks to expert Facialist, Natalia at the Ritz Carlton NoMad Spa - my skin has completely transformed.

There are a lot of choices in NYC but if you are looking for a consistently amazing spa experience - look no further and head to the Ritz Carlton Spa in NoMad. You will love it here! I have been back a few times now and I can’t emphasize how consistent the experience is.

The hotel and spa recently opened last year and is so beautiful- you will not be disappointed. It is always sparkling clean and has the best amenities - not to mention their comprehensive spa menu. Their spa lounge is always very peaceful and the boutique has an incredible product selection that the staff can recommend for you.

Most importantly - the entire staff is wonderful. Diane at Reception called me as soon as an appointment opened up and it made my day! The entire team is very genuine and accommodating making it such an enjoyable experience so you can just focus on relaxing and self care.

I have very sensitive and acne prone skin and thanks to Natalia, she always knows the exact facial I need and recommends specific detox masks, cleansers and peels that have completely transformed my skin. Ask for Natalia - she is the best and will take...