Milk Bar — Restaurant in New York

UNRELIABLE FOR IMPORTANT EVENTS. IRRESPONSIBLE & OUT OF TOUCH - Ordered a cake with Milk Bar directly from their website to be delivered for a friend's birthday ahead of time as a surprise. (Milk Bar is aware it is a birthday, there's a specific birthday note and also candles on the order). Not until on the day of the delivery, 30 minutes before COB, they notified (i.e. emailed) me that the cake's delivery will be delayed to 2 days later.......... when it's no longer my friend's birthday. Didn't even call me. Although I caught the email some 20 minutes later, and I called them at the number from their website, already the out of business recording is on. I still left a voice email and emailed. Zero response within the day. So: (1) they don't check their supplies against cake orders ahead of time to see if they can actually honour such an order and (2) when an issue arises, they have no intention of trying to give a customer enough notice and time to get another cake (or simply, effectively notifying a customer of this is so low priority for them, it is an end of the day task). It's purely a FYI and does not even warrant a call.

All in all, this is unacceptable for a birthday cake / important event which is time-sensitive. This is frankly the first time this has happened, amongst all the birthday cakes from numerous other shops I have ordered for friends. The cake can be as tasty and cute as ever, but there's no point if it never arrives - or worse, if the cake shop doesn't really care if the cakes even arrives or not.

So beware. Will advise against ordering a cake from here if you need it...

This is review is about the birthday cake and cookies in a tin that I ordered online not about this particular location. The 6”cake was delivered on time with ice pad. The condition is good but without scripts that I put in on line. It seems the cake won’t get scripts if it is delivered and pick up at the store. I was excited about the cake as I watched the Netflix about the chef/owner of the store. But after the first bite, I am quite disappointed in the taste. It maybe just my personal taste is on light side especially with sugars. The cake is pretty dry and doesn’t taste fresh at all. All the icing and cake itself is just tasted as nothing but screening sugar. Even though there is a bit variety of texture of the cake and icing. But it doesn’t add any interesting taste or feeling when eating. I had many other cakes that tasted way better than this cake. I finally threw the rest cake away after a week after frowning upon all the sugar and artificial colors came with the cake. One of my worst food choices in many years. The cookies were no better. Even though it labels as 6 different taste, the only dominating taste is sugar and the type sugar left bad after tastes. The cookie is a lot more moist than the cake as each is sealed individually in a plastic bag. The texture and softness can be compared to a cookie prepared in a one star Michelin restaurant. The tastes can be more than just sugar. It might work for those have a sweet tooth. It is just not for me. I won’t recommend it to my family to avoid disappointment and low value with...

I was very disappointed with the customer service of this location. I ordered a soft serve and after paying for it, waited a little to get it. They gave me my soft serve and I was just about to turn and go away when I saw the person after me order a soft serve too. The amount of soft serve they had received was literally two times of what I had gotten.

I don’t like to be petty and honestly a couple of bucks for a soft serve isn’t worth much fighting for (at least to me), but I thought I should let them know that it wasn’t fair. I let the cashier know and he said, “Yes, I can see that.” I waited for him to say something like, “I’m sorry” or “Let me put some more for you”, but all I got was silence. So I started getting a little upset, but politely asked, “Can you give me some more in order to get the same amount as everyone else?” And then he finally did.

No sorry. No explanations. He seemed annoyed and just handed my soft serve to me.

At this point it doesn’t matter what the soft serve tastes like. His customer service ruined my appetite. All I was asking for was fair service to all customers. How are you going to charge me the same, when you give me half the amount of everyone else? And then go on to act in a way that says, “It is what it is.” Super disappointed and will not...