The UPS Store — Local services in New York

Worst service ever at a UPS store! Rude staff who couldn’t care less about customers. My husband and I came into this store for an amazon return. A simple and easy process elsewhere turned into a frustrating experience here. After the staff scanned the first return code, he was given two items under that code. The system indicated very clearly this was the case. Then he asked the second return code, and placed this on another item. Did not seem to be an issue, but this was when trouble brewed. First the Ups staff told us they could only accept 5 items per day (??). I have never heard of such policies. And even if that was the case, we had two separate accounts thus two different return code for less than 10 items. Still, he told us with an indifferent tone that he would only accept 5 and we had to return the rest on a different day or at another store. Seems like such a joke for a family of two only able to return 5 items altogether. Amazon did not have a problem with returning a number of items at once, the job ot UPS is only to scan and send the items. How is it their place to decide that limit? I questioned this policy, and he turned away from me.

Second, this was when I noticed that he had placed the second return code on an item meant to be in the first return order. I tried to explain many times but the man, and his colleague, kept on asking which code goes where. The first return order had 2 items and the second return order had 6 items. Very clearly. I showed the return code on my phone, and again, explained the situation. They just kept looking confused and said “all of these items under the same code?”. Have they not handled amazon returns before? Do they not see it in the system or when I showed the return order? What was so hard to understand? When they were finally able to understand the situation, they told us that we should have told them so(??)

Third, the worst of all, they heavily threw two bags of return items into the bin, despite seeing that they were delicate electronic items.

No they do not care about customers nor want to listen to any explanation. Vague policies never heard of, rude attitude and terrible handling of goods. Do yourself a favor and stay away...

Please avoid this UPS if you can. They wont be responsible for your package and they are dishonest. I needed to ship my passport for immigration for Canada. I chose their worldwide next day delivery, I spent 60 bucks on it. It was supposed to be shipped out the same night on 10/15. The right next morning, I found on the UPS tracking website, it’s still at the store. I called them immediately, they told me everything goes out at 7pm ish every night, all packages arrived yesterday were all shipped out. I was convinced. But later on I checked again and found the package was actually shipped out at 7pm on 10/16. So this is the first time they lied, they lied they shipped the package. Later on when I checked, the package was in Kentucky. Called them again asking I paid 60 dollar for next day delivery, how come 2 days later it was in Kentucky. They told me there is no guarantee on the service, it’s all estimation. I looked up online while I was talking to them, and found on the website it shows worldwide saver service is a guaranteed next day delivery. Caught them lying but didn’t really help my case much. Few days later I found my package was located in New Hempshire. I paid 69 bucks to let my passport take an American tour? Called them again and I was told I can get a FULL refund but my package can’t arrive any time earlier and they didn’t know how to help me.

Turned out my passport arrived with more than a week delay. Called them and they scheduled a refund for me. When I got the check, I found it’s only 50 bucks. It’s not a FULL refund. Called them again, I was told I can only get refund for the service, but not the fuel surcharge and processing fee. FINE, the service is listed clearly on my receipt and it’s $55. This UPS store guy told me “I don’t know where you got your receipt but it’s $45 shown on my system”. I’m not hired by UPS to solve your system issue. I got the receipt from you! Instead of asking customers why the receipt is different from your system, ask yourself and prepare an legit answer. Lying can’t help...

1.0 star rating 12/14/2016 I regularly use UPS and FedEx. If you are unable to print a label, all FEDEX stores have an email address and they will happily print the label for you. I mistakenly assumed UPS would do the same (and I am fairly certain other locations will happily do the same).

When I asked the older asian man at the front to print a label for me (as everyone else has been pleasant in my experience), he insisted I had to buy a computer pass for $5 and print it out for $.50. I explained that FEDEX had a policy of printing labels and asked that he make the exception this one time. I was carrying an oversized box and this is New York (where nothing is easy), so I expected that common courtesy would prevail. WRONG.

He proceeded to speak to me like a child, explaining the steps of logging onto a computer, logging into my email, and printing my own passes. I told him he was being condescending and rude and that I very well understood the process. He proceeded to get louder and louder, defending his condescending lecture and that he was justified in doing so. I asked him to stop talking as I didn't care for his tone, YET HE CONTINUED. Two minutes later he was on the phone yelling at someone else, yelling policies and procedures as to why someone's package can't be found.

Working around boxes all day has trapped this man's brain in a box. He is literally incapable of thinking outside of the box. I work in sales and would NEVER speak to any of my customers the way this man did to me. I hope he owns this store because he does not have the skills to EVER...