The UPS Store — Local services in New York

CoVid-Dangerous Store - AVOID

This newly-opened store ignores all CoVid precautions. Its service area was crowded with 6 people in an area that was about 8' X 8'. The store is dangerous.

I happily used this UPS store for years, when it was located across the street (former location 480 6th Ave.). During the CoVid pandemic, this UPS store -- at its former location -- observed a strict 2-customers-inside maximum. The rules were posted on a sign outside, and followed by all customers.

These rules have been abandoned at the new 511 6th Ave. location. On 1/6/2021, there was no sign posting a customer maximum. When I arrived, four people were waiting inside on line, while two clerks served two customers at the desk. That's 8 people inside a small storefront.

It became worse, when it was my turn to be served. The store is now configured so that its rented mailboxes are about 8 feet from the service desk. The clerks allowed 2 - 3 people to use the mail boxes, so that there were at least 6 people in an indoor area of about 8' X 8'. (2 clerks at desk; 2 customers at desk, 2 or 3 at mailboxes). In addition, the clerks let 4 additional people wait indoors, on line. That's a total of 10 or 11 people inside the small store.

Stay away from this location. It has abandoned all its former safety precautions. It has placed its mailboxes close to its service desk. Its service desk routinely has 4 people in close proximity. The store is dangerous.

The staff are efficient, polite, terrific. It is they who are most at risk by the laxity...

I've worked with a quite a few UPS Stores for art & furniture deliveries and have always been very impressed. However, I was very disappointed with UPS Store #6341 after arranging a pick-up and delivery.

1. I was invoiced in early December, and the package was not picked up until - after I inquired - the end of January.

2. Two weeks later: The package had not arrived. I received an apology because it was sent to the wrong address and was told that the matter was being 'looked into.'

3. A month later, after 2 emails and a phone call from me, they offered to file a claim with UPS.

These details were only provided to me after I asked: I was told that the error was my fault because I gave them the wrong address in my first email in December. I point out that they had the correct address on file, and it was used in all of their subsequent correspondence with me and included it on the invoice.

It was recommended that I go to the incorrect address and attempt to reclaim the package myself.

4. I proceed to conduct my own investigation, but check on the status of the claim a week later. I am told that they cannot file a claim because it has been too long since the package was delivered.

I was then told "There isn't anything else we can do to further assist in...

They charge $3.50 to print 1 page! They charge a fee of 3.00 to use the computer like it's so expensive, per 5mins, plus 45c for b&w page but only via USB and internet. They have NO wifi printing in 2022! It's like they are stuck back in the 2000s. Staples has like 20 options to print down the street and FedEx also has wifi printing but will do it for free. The credit machine goes out alot and they sent ppl away instead of waiting and trying to reset the system, a super simple thing any tech able child should Kno let alone workers. They also were no help at all. To top it off, they're guest wifi is locked! So a poor person without data wouldn't be able to send doc to email to use their overpriced printing anyway. Worst Ups store I've ever been to, hands down. Upgrade or go out of business!! I merely needed 2 medical pages printed so I can bring to the doctor but they wasted my time when I could of walked the other way to staples and pay 30cents a page via wifi. I got nothing done due to this poor excuse for a printing center. It def is not one. It's a glorified drop off and copy place, no...