UME COSME — Local services in New York

This store has a history of accusing customers of stealing and they don't handle misunderstandings well. The layout is bad, the cash register is all the way in the back, and there's no clear system (like branded stickers) to distinguish their products from others nearby in K-Town.

My friend and I came in after shopping elsewhere, and she took out a product she bought at another store to compare it with one on display. While this might have looked suspicious, they had already decided that she stole it from them rather than try to clear things up.

After checking out and heading to the door, an employee suddenly shrieked at us, startling everyone. Another associate flagged us down, claiming we "forgot something." But instead of forgotten items, we were asked, "Did you put something in your bag?" We calmly explained and showed the receipt from the other store. Still, they made us stand there while another employee reviewed security footage in silence, completely ignoring us and our receipt.

They made us stand there for like 5 minutes while she clicked through the footage, no explanation until I pointed out they were making assumptions even though we clearly had proof from the receipt. It made my friend feel like a criminal and put her in an embarrassing spot. It definitely felt like profiling more than a misunderstanding. They didn't even check their own shelves, all the employees just stood around us. Finally the woman checking the footage grunted something that cleared us, and instead of offering an apology tried to push free samples on us. We rejected them and left immediately.

Look, I get it. Shoplifting is rough for small businesses. It's just not okay to assume something and not have a system in place for 1) security measures 2) protocol or explanation ("It's policy that we have to check CCTV footage to confirm" would have been enough) and 3) no ownership of misunderstanding or even an apology!

Honestly, it left a really bad taste in my mouth and we won't come back here. There are plenty of other stores nearby that treat you like customers and...

Bad customer service 3 month ago , I bought $1000 cosmetic instrument , and they text me that they will give me the vip card, if I lost the card(10%off) , they can check by phone number.

I try to buy another cosmetic instrument today. And I lost my vip card. Telling them my phone number to check the VIP card. They keep telling me they don’t have any records here , and I also mentioned they text us before,I prefer they can tell me the number so I can check the text message. they tell me it’s send from the system, they don’t have any phone number. And they just ignore me don’t try anything to help me .

Finally we find the text message. And show it to the receptionist Vionna (not sure what’s her name , but wear grey sweater) and she still keep checking and let me wait a long time. Don’t feel sorry at all Also try to blame her colleagues Eva who doesn’t work today Tell us it’s her fault , she forgot to put the record and still keep me waiting, even I show her the VIP already.

I feel so bad, I don’t want to know who make the mistake, I only want to figure out the problem we have today. And I tell her you really waste my time , she tell me it’s not her fault. It’s Eva fault Actually I came last time , Eva is so nice , I think if the same situation happened to her. She will help me to figure out the problem. Also she give a lot of small samples let me try it last time. To be honest, I don’t really use it, but she is so nice.and I feel good

Today they don’t give me any samples at all , and the attitude is so bad. I am very angry. I pay over $600 today , but feel like it’s my fault, no sorry at all.

Bad customer service...

If only I had read previous reviews detailing racist encounters it could have spared my younger sister of being subjected to such a dehumanizing experience at this "establishment" and ending her night in tears.

We entered and browsed around for a while, paid for our items, a total of $130, and exited the store like any other time we've made a purchase at many other establishments.

A few steps outside the store we get chased and accosted by an employee claiming my younger sister had stolen a nail polish, a nail polish that my sister decided she no longer liked and returned it to another sales associate, who took the item, and that was the last we saw of it.

The manager Fifi kept trying to excuse her staff's behavior under the guise that they had previous instances of theft, and just wanted to be sure. Previous encounters with thieves don't give you the right to subject paying customers to racial profiling. It also doesn't excuse your sales associate attempting to stop me from re-entering to seek an explanation by bear hugging my arm and pulling me back.

I really wish to understand what kind of establishment is being run here. I caution those who don't wish to experience such racial profiling to avoid this poorly run establishment...