USM Modular Furniture — Local services in New York

Recently went into the NYC store to purchase a piece. All the employees ignored me, was not offered any assistance. Several people there sat around on laptops and computers. Finally approached someone and asked about the process for a custom piece and was told to ‘look online’. Subsequently went to DWR and worked with someone there who was way more helpful. Love your products USM but your employees need to operate...

I have been awaiting my order and regularly contacting the showroom to ask why the order is now lagging weeks behind when I was told the order would be delivered. They have not responded to ANY of my multiple emails. They have not returned ANY phone calls. What kind of way is this to run a business you have paid thousands of dollars?...

Absolutely in love with our USM piece - we purchased the Haller credenza with a glass top and lights - it is so elegant and well built and the perfect showcase for my collection. The team at USM, from the sales representative to the installers were perfect every step of the way... already planning my for my next...