Arizona Leather Interiors — Local services in Ontario

I'd like to readdress the excellent service my eife and I received at Arizona Lether. Thos who have worked with this company know of their outstanding value and workmanship. We enjoyed working with Jeff, who has extensive knowledge in "what works" for customers. His experience extends from working with Lane furniture many years ago, to supporting the United Services Organization (USO) for military members across the country, to understanding what is valuable in a piece of furniture. Truth is Arizona Leather has an impressive and extensive product line, and all furniture is hand made (as well as hardwood frame) and this is after customers order their piece. Furthermore, it is made in the US in Chino, CA.

My wife and I appreciate the time Jeff invested with us. He was extremely flexible, patient and very knowledgeable. All of our questions were well fielded, and his input to our decision making allowed us to not only replace our twenty year-old living room suite with some beautiful leather furnishins, and help us complete the mremake of our home, but save approximately $5,400 in re-upholstery costs we were preparing to invest in this twenty year furniture. After 40 years of marriage, we believe this new suple, leather living room suite may take us to our diamond anniversary (75). So we hope. In any case, Thank You, Jeff. Appreciate all you assisted us. Your move to Torrance will have some impact on the Ontario store. However, it will greatly assist you as you live much closer to Torrance. To all reading this, Arizona Leather is a great company. Take a look. A bit more in cost, but very long in...

Accommodating, knowledge, and polite. The staff were able to help us find the perfect couch with all the right features. No pressure to buy right away and notified us of upcoming sales that help us save.

Edit: The delivery service they use are the worst. They called and left me a message to schedule an apt to deliver the couch, however when I called them back now one would answer. I left a message every day for a week... still no response. I had to call the store directly. The manger called the delivery service and scheduled me an apt a week later. No call from the delivery service to confirm the apt. Delivery day arrived but the couch never came. I called the store manager again explained the issue and my frustration. Minutes later I got a call from the delivery service who then told me my apt was for the next week... (now three weeks past notification the couch was ready to be delivered) I asked them if they got any of my numerous voice mails, they said none were recieved and they check every day. Called back to confirm the number I was given for the delivery service. Number confirmed, their story false.

I hate being lied to.

I would have cancled the order and spared myself the rest of the headache but it was a custom order with steep cancelation fees. So now every time I look at my couch I get frustrated.

In store service and product quality are great but, the sole delivery service they use makes me regret my purchase, which...

The new Cheyenne leather sectional couch and ottoman is built of finest quality, materials, craftsmanship, and replaces a bonded leather couch that was a POS (low density foam in cushions and faux leather that peeled-off). Learned my lesson by cheaping out on bonded leather, never again.

AL couches are made in Chino, not China and rather keep the jobs in the USA, even if have to pay a little more.

The mgr at the Ontario store, Carlos L., is a seasoned professional, who provided an awesome customer service experience, and really knows the furniture business well! Also very nice to work with, too!!

Delivery service was perfect and was notified several days before to set up a time window. The two delivery associates arrived on-time, unpackaged, carried and placed the couch in family room WITHOUT dinging up walls or door jam. They were very professional and also very knowledgeable about leather couches, as one of them owns...