Men's Wearhouse — Local services in Orem

This place by far is the worst location among all the other places around. If you're reading this, just go somewhere else. It is not worth your time to consider this Men's Wearhouse. Go to the Sandy location, they're amazing. Worth the drive.

I had 2 horrible experiences here. The first time I was getting fitted for a wedding. I expressed interest in the shirt they had me try on. I told the guy I'd be interested in buying a shirt like this because I'm in need of a few more dress shirts. He cut me off before I could even ask more details about it and insisted that they couldn't sell that shirt for some strange reason. Even though that wasn't what I had asked, I just wanted something similar. I said no worries at all, this is Men's Wearhouse, I'm sure you've got something similar to it. He still insisted and said nope! We don't have anything like this at all. To my shock I laughed and said there's no way. I bet you have something like this. He continued and said sorry we don't. Whatever, I guess I'll have to go buy something like this somewhere else. After I finish up trying on the rest of my suit, he then brings me 3 shirts that are just like the rental one I had tried on...I just laughed. There's no reason anyone should have to fight to buy merchandise when they're shopping. This older guy was rude and reluctant to help me the entire time. I thought maybe it was a bad day and he was just taking things out on me, idk. But when I came back the 2nd time I realized that they all must be like this...

Here's my 2nd experience at this location, coming in to pick up this suit I had been fitted for, should be easy right? WRONG. I tried it all on, everything fit good. But the shirt was a different shirt than the one they had me try on. No big deal, just need to verify everyone in the wedding party has the same shirt. After that I found a quarter sized hole in the shirt. Easy fix, grab a new shirt without a hole. (annoying I had to point it out) They gave me a brand new shirt, yay! Now that the suit is all taken care of I can try to buy some more dress shirts since I'm here. So I asked what I thought was a gentleman, about my size and where I could find my fit. He told me it'll be hard to find anything that'll fit me. I said eh, well it's worth a look. He started looking in one area and I went to another. I said oh I found a bunch that have my size. He instantly said oh, no those won't fit. Those are slim fit, you need a classic fit. Mind you, I had purchased multiple shirts in the same line years prior and actually loved this shirt. I told him I wanted to try on the shirt. He laughed at me and said it's not going to fit. I said well I think it's worth trying on, I need to buy 4-6 new shirts. He started to open up the shirt very angrily and said sure, but you won't be able to button it up. I just looked at this guy in disbelief while he continued to be mad at the fact he's doing his job. So I go put on the shirt and sure enough it fit PERFECTLY. So I walked out and said, "not gonna fit me huh? I think it fits pretty damn good! What do you think?" He just sat there with his mouth open and finally said, "Wow!! I didn't know they added so much more fabric to those shirts." What the hell kind of response is that? This whole interaction is beyond me. I've said enough. -10/10 This isn't even worth my time writing this. I'd just like to spare others the unnecessary headache from shopping here. I'd be doing a disservice to my community if I didn't speak up. DO NOT COME TO THIS...

Renting from Men’s Wearhouse was the worst experience and I will NOT RECOMMEND it to anyone. It caused me so much stress and did not result in the correct suits rented for my groomsmen. I didn’t find out until my wedding day and had no choice but to accept it. Out of the 5 members of my bridal party who got suits, 4 of them had issues.

The first member lived in Florida and got his sizes there to pick up his suit in Orem. He said the person taking his measurements didn’t care and ordered him the wrong suit. When he came to pick it up three days before the wedding, the jacket was way too big. They told him to come back the next day to pick up the correct suit, but it wasn't ready. He had to come back three separate times to finally get the right suit, and the manager at the Orem location made him feel like it was his fault.

The second groomsman had issues paying for the suit at the measuring appointment. They told him it was fine, but it turned out another groomsman had paid for him. They also claimed they got his measurements wrong, causing panic the night before the wedding.

My dad got measured at the Layton location, but they got his suit wrong too. They had to panic order his suit to be picked up at the Orem location on the day of my wedding, making him come into the store multiple times.

I also got my husband's suit from there and had an awful experience with the older salesman/manager. We made an appointment, and when we walked in, he looked angry and annoyed that he had to help us. He couldn't give us the time of day; what was the point of making an appointment if he was just going to run around trying to help every person that walked into the store? At one point, a younger, friendlier worker saw me trying to figure out the groomsmen rentals, and the older man walked up and said, "I am already helping them." Clearly, he wasn't since I was standing there waiting for someone to assist me.

The younger man who was helping me finished answering my question and walked away so his "manager" could make the sale. You could clearly tell they were commission-based; this old man wanted the sale, but his coworker was a lot nicer and more than happy to help. Trying on my husband's suit was chaotic too because the old man kept disappearing to help other people. Again, what's the point of an appointment if you're not going to get help? Clearly, you should change your pay structure to not be commission-based because you could tell the old man was being greedy about it.

On top of all the drama with wrong measurements, awful salesman and pick-up times, THEY DIDN’T EVEN GET THE RIGHT SUITS. I wanted my bridal party in a mix of two different shades of blue, but they all ended up in the dark shade. It was a mess and a waste of money. I am extremely frustrated with this experience and do not recommend Men’s Wearhouse. Please, go...

I've gone to MW for 10 years. I've watched the customer service and quality plummet these last two years. My last experience was embarrassingly bad: 1) They didn't have my common shoe size in stock for the two different styles i wanted, 2) said they would mail correct size to me ( i live 4 hours away) 3) later MW called left a voicemail message" come pick up the shoes they are actually here in the store all along - size 10.5. " I called them back reconfirmed the original plan of mailing them to me since i live 4 hours away, finally received shoes in mail - wrong size size 9.5?! went back to local store - " we don't have that style/size have to order it I confirmed with 10.5 wit the guy 3 times well see if they get it right. 5) multiple selections Pronto Uomo heavy 100% wool pants - not in stock but can get them and "will mail" 6) multiple phone calls now actually we don't carry that line of pants anymore called to get refund " our computers are not working I'll call you back" no phone call back, and I think I was still charged for pant I never received 7) have noticed their fabric quality has dropped last few years - they don't carry many good items 100% wool previously heavy is now thin and shiny . shirts -quality and selection has dropped considerably. walked out with a bunch of shirts with cuff link cuffs i didn't want?? 8) another pant order for 4 pants that were tailored is now two weeks later than promised. Just called MW to follow up - phone line picked up and then went dead 9) previously tailor (Hispanic guy) that has done me for last 5 years was awesome , few questions marked it up, perfect. Last time a new tailor was grumpy, seemed annoyed to have to come out of the back to measure me, and asked me questions of where i wanted this and that, said this and that couldn't be done, seemed confused. asked for Hispanic guy - he is no longer there apparently - surprise surprise . I miss the Hispanic tailor that knew what he is doing. I miss George Zimmer. Watching this once great company spend its historical built-up goodwill on poorly trained staff and lower quality fabrics for increased profits I suppose. The strategy can't last. MW will fail or get bought out. - matter of time i predict. Wasn't what it used to be. Just watch.

Update Incredible!!!!- I am on the phone now on hold with MW, I should be insanely angry, but I sadly laughing at the comedy of multiple error upon errors. I've talked to three different people at MW and they don't know where my four pants are that were supposed to be tailored and then mailed to me weeks ago! I was now asked " Do you know who helped you?" What did she look like?" Really??? and ultimately I was told "We will find them and call you back." To be...