Edwin Watts Golf — Local services in Orlando

For context of this review, I had recent terrible experiences at other local golf stores in the Doctor Phillips area, whose staff either wouldn't help me, did not have the clubs in stock I wanted, or were not willing to go out of the way to provide a good customer experience. For example, I was told a new driver's shaft could not be swapped for another because it would "mess up their inventory." When you're dealing with purchases totaling thousands of dollars, and customers whose lifetime value could be tens of thousands, it's my view that a retailer do everything in their power to ensure a flawless customer experience. Nothing else should matter, especially in an industry where there is no competition in pricing or selection (everyone has the same clubs at the same price). "No" shouldn't be in the vocabulary.

I finally went to Edwin Watts Golf, after being treated like my time, purchase intent and loyalty meant nothing. This location has a great, attentive staff and were willing to search for the club spec I wanted without hesitation. I felt like a human being! Imagine that. Purchased a Callaway Mavrik driver and fairway woods. I intend to make all future golf purchases here. Do yourself a favor - skip the PGA Tour Superstore and Golf Galaxy. Shop here...

Edwin Watts is the best golf store in Orlando. It is located directly behind the PGA Superstore and I started shopping here because their customer service is far superior to PGA. Every employee greets you. They always ask if you need help with anything and they seem genuinely happy to assist. They are also very fair with trade ins and are willing to listen if you want to bargain a little on used clubs.

Without actually counting, I think their selection of clubs might be about equal to the PGA store. It just seems like less because the store is smaller. They do have a smaller selection of clothing, and a much smaller selection of shoes, but it is still more than sufficient.

They do have much fewer practice simulators, however I've never had to wait to get on one to test a club out. I've also never had to walk around the store trying to track down an employee so they can log in to let me on after a long sigh and an eye roll.

I asked an employee how business was now that the PGA store is right next door. He said it was still really good. I hope that's true, because as long as they're open they have earned my business because they still care about...

Great selection of used clubs. The service needs work at this location.

I've been in several times since November looking at iron sets.....all SELF SERVICED. Not one employee has offered help while I was in the booth hitting. On my most recent stop...There was one working with a guy in the next booth trying a driver. When I waited for a break in conversation to ask a question ..... he gave a very curt response. Did he offer to grab one of the many other employees to help? No. Was I there hitting for 15 minutes before the guy with the driver stepped in....yes. The issue isn't a too busy thing....there were 4 employees at the counter plus others walking around & less than 10 customers in the store.

On the same visit.... I brought in a shaft to be reglued (tip came off). Guy working there said I'd have to leave it and pick it up the next day. I explained I was an hour away....same answer. (Wasn't a "too busy" thing....since he was on his phone sitting on the counter when I interrupted him). I took it next door the the PGA Superstore and it was ready...