I'm not sure why this place has such high reviews. While the speed is nice, the quality of the service is anything but. We've had 4 phone screens replaced as a family, all of which have either resulted in yet another broken screen, or faulty hardware (ex. buttons, finger print sensor, camera). I took my s10+ in for a replacement, and two days later I notice a fracture in the corner of my screen; another day passes by and the small fracture has now splintered across the entirety of my phone. A little funny considering I hadn't left my house during the entire incident and managed to only charge my phone once, an indication as to how little it was being used. I never once dropped it, sat on it, placed it upside down, etc. All 4 of our screens are now cracked once again, and our warranty with Samsung (which we were told by the owner of the store was nonexistent), has expired. If you have a Samsung phone, make sure its not already covered by warranty before getting anything replaced on it, dont just try and find the next best option because you're in a rush. If its not covered, take the extra time to find a trained and verified samsung dealer that does repairs,...
Read moreI love Niles Phone Repair! I used Niles years ago for a screen replacement and was happy with the results.
Recently, I needed a new battery for my iPhone. After making an appointment at Best Buy for this to be done, I showed up to find that it would be a 2-3 hour wait. I’m not sure what the appointment did for me? I didn’t have the time for this, so I left.
It was then that I remembered Niles. Found that he had a storefront now, so I called about my battery replacement. They assured me it could be done. I asked how long it would take. They said about 10 minutes, unless it was busy, in which case it would take 20. Did I need to make an appointment? Not necessary, they said, just drop on by.
Came in the next day. Super friendly and courteous, as I remembered, and they seemed a little busy, but I was assured it wouldn’t take more than 20 minutes. They also coached me on some battery tips, and let me know to come right back if I encountered any problems.
The cost was $9 more than Best Buy, but for the convenience, it was an easy decision. Was in and out in the promised 20 minutes.
One thing: they are cash only. I never carry cash, so I had to...
Read moreI had ran over my Samsung s8+ it was toast, front and back. looked around and found Niles phone repair. before i called i looked up the cost for a refurbished phone. $250.00. Nile quoted me somewhere around $299.00. I would have got the new phone had I been able to unlock my phone and get my data transferred but i was unable to. i was basically paying an extra $50 dollars for my information, and $50.00 for labor as I know parts to fix would be around $200.00. I'm all about small business if they have good customer relations. Nile and his brother were very nice and didn't disappoint. I always question until all of my thoughts have been answered and that, sometimes can be annoying I'm sure. But they were more then happy to listen then address my thoughts with sound advice/information. I had them throw a new battery in while they we re e at it at a cost of $69 i think. all in all i paid less then $400 and very happy with the service. i will go back without a doubt is i need this service...
Read more