KidsPark - Arrowhead — Local services in Peoria

I'm starting to feel like centers out here express empathy when it comes to children with special needs initially but it turns out to be negative after enrolled. I am working with KidsPark because my son has needs and they reassured me as a mother he is in good hands. Lately, despite expressing to the school his special needs and providing tips to the staff my advice is ignored and instead he's being written up and I'm being taunted regarding his special needs. I'm hoping this proves to become a much better experience parents have it hard enough but it's almost as if kids with special needs are a burden here instead. I'm hoping to work with the director on this my son is not a "bad" child when I ask what led up to specific incident so I can help manage and follow up, I'm not given the full picture I'm not given any indication that the staff helped him to resolve and to calm his needs which is contrary to what I've been telling the staff and the director. If you have kids with special needs you really might want to spell out everything regarding this here. At some schools I'm not saying kids park is doing this but some will take your money or whatever saying that they can support their needs and then you're stuck trying to find another center in the middle of a work week during high inflation. I really like the center and I'm hoping it can turn around.

UPDATE: The center is working on making sure the teachers gets the tips and advice they need to help. I really appreciate the compassion and they are doing their due diligence. I am happy and this has been the best of the centers my son has been to. Other centers didn't understand his special needs and would find any reason to disenroll him and it was a roller coaster of ups and downs. I appreciate KidsPark for correcting things and keeping...

Things are great until they're not. We have picked our kids up from school on multiple occasions, not being told of any injuries instead finding out when we get home. Nothing is notated or documented. We had our last straw today June 13th 2022. Our four year old son apparently collided with his older brother. His nose ended up bleeding. We didn't get notified from the school, instead one of our good friends who also brings their kid there informed us. When we called the school to see what was going on, it was almost as if they were being scripted on what to say. When I asked if my son had a bloody nose, the employees first question was " where did you hear that from? "

We were then told that they did not know parents had to be notified of incidents/injuries. When I called the owner Megan she initially told me she called the director of the school and got the information. When I told her what my 6-year-old had witnessed / was involved with in this scenario she try to discredit my child, saying that "well, my staff said otherwise"

My husband has a recording from when he picked up our son from the daycare. We are very dissatisfied with the services at this place. We are going to the doctor to get a report. His right nostril is inflamed and swollen.

We were also told there would be learning and activities. The kids mention all the movies they watched throughout the day. The fact that they aren't learning any preschool / Pre-K knowledge to prep them for school saddens me. I draw the line, when an organization (to save their own butts) stands by their employees when they know that they are in the wrong, and try to tell me that my son is not...

My daughter enjoyed her time here, but I was very disappointed by the lack of communication and attention to safety. At pick-up, I noticed a large knot on her head. The staff on duty had no idea what happened until they found an incident report. I was never called, and the policy to only notify parents for “more severe” injuries concerns me.

What bothered me most was that once the shift changed, there was no effort to prepare the next teachers to talk with me. It felt like the staff on the previous shift didn’t care enough to personally explain and simply left a brief written note for others to find. I had to ask about the injury myself, and they were completely unaware. Later, I learned my daughter had wet socks and shoes for hours after an accident, and no one contacted me so I could bring a change. Accidents happen, but parents should be informed right away and staff should communicate between shifts.

Edited for update: The owner reached out to me with compassion and understanding as a mother herself. She took full accountability for the way the staff handled the incidents, wishing she could make things right. She showed concern for my daughter asking how she's doing and had a meeting with the staff. Again, accidents happen when you have little ones and KidsPark is a fun place for kids.. I just truly hope this feedback leads to better communication and care for...