Ethan Allen — Local services in Peoria

Short version : Sherrie, our sales rep was great, very helpful at the sales end. Came to our home that day and helped us measure and cook at colors. Beautiful , solid maple product - very happy with the item itself. The price was high but fair compared to what else is out there. Beware of service - it took 3 months to build , although they said 2 months - they get you with the paperwork and feel free to run you over with bad service and dishonesty once they have you sign. But in the end - we did get the right product and we love it.

Explanation version: 3 stars only for the product itself. My husband and I had been looking for a dining table for about 6 months - we are pretty picky and looked at a LOT of places - we saw a lot of high prices for ok/decent quality but not quite what we wanted . Then we came into Ethan Allen and it was the only place that was able to custom build a beautiful set for us for a fair price and solid maple with he perfect modern grey colors we wanted. Our sales rep Sherrie was very helpful, patient and even came to our home that day to help us measure and pick the colors. We put 1/3 down to place the order...

The problems we ran into had to do with the service later on...

1)What we were told about time frame vs. what the paperwork said- the expectation verbally was that it would take up to 10 weeks - when it didn’t show up I called - they gave me the runaround . so I then saw the paperwork said up to 3 months - and of course it took the whole time. I called them out and they gave me excuses but I couldn’t do anything since I had signed the paper saying i understood this.

2. I also didn’t like that they make you pay for it in full before you even receive it ( we had ordered furniture from several other places and they all accepted the balance when delivered ) . They are clearly not concerned about making sure you are happy with your product like all the other companies are- I was very disappointed and they really didn’t care - they gave us $75 off the price to try and Appease us - gee thanks.

3. I had also asked them in the beginning if they can absorb the delivery charge ( we spent $4500 there ) and instead of just saying no , they made up a story about not being able too since they hire an outside delivery company - the “ outside delivery company “ shows up in an Ethan Allen truck with Ethan Allen shirts???wow - No need to lie!

There were several small things they could have done and refused to do anything I asked for . All these combined small issues mount to one big issue for me -from the moment you give the 1/3 down and sign, they have you - they don’t care about you , and if you aren’t happy, you can’t do anything about it unless you are ok with losing your down payment. It left a bad taste and even though I do love this table. I probably...

My husband and I were in search of furniture for a new home we just purchased. I had an idea of how I wanted it to look but can never fully explain my style to anyone. I have come to learn it is and eclectic twist on traditional styling. I had never been to an Ethan Allen store and decided to stop in to see what they had.

When I first walked in, I was taken aback by the most gorgeous dining room table....the Evansview. The dark beautiful wood against the unique brass legs sold me instantly. After seeing that, I brought my husband back to the Glendale, AZ store asked if someone could help me. I was immediately introduced to Carol DiStefano. We hit it off immediately.

Carol asked me what we liked and what we were drawn to. We had a hard time describing the things that we like because, in actuality, we like a lot of different things but have trouble putting them all together.

Carol came to our home and saw the blank slate we were working with. She saw a few pieces of art that I had on the wall and immediately knew how to design my home. When I went back to discuss furniture options, Carol immediately helped us to pick all the items we would need. She was able to help me design my entryway that welcomes family and friends into our home. She helped me design the dining room where we host gatherings, and she helped me create a living room where the furniture looks like artwork and is functional and comfortable. She picked out pieces of furniture with the most fantastic fabric choices along with a beautiful rug that ties it all together. We worked closely together to bring our eclectic style to life and make our home a place that I we are proud of. Carol was able to capture exactly how we wanted our house to look.

Not only does Carol have an excellent ability to design interiors, she is also a kind and caring lady. She is not pushy at all. I feel like we have become friends through this whole process. She kept me up to date on the status of all the items we purchased. When the items were getting delivered, she came to our home to help us place each piece in the right spot. She was absolutely meticulous in arranging everything. Carol has also helped me to accessorize the areas and she is working with me on window treatment ideas.

To say I am totally thrilled with my experience Carol and Ethan Allen is an understatement. I would HIGHLY recommend Carol and Ethan Allen if you are looking to make your home come to life.

As a side note, Ethan Allen totally stands behind every item they sell. I had a few pieces that had minor issues and not only was Carol helpful, the folks at Ethan Allen customer service went above and beyond to make sure I was satisfied with every item we received.

Thank you Carol...we couldn't have done all of this...

My wife and I were fortunate enough to buy a house in the scottsdale area, its an old house with a lot of potential, so off we go for furniture hunting, we went to all the stores, high end to low end and I have heard about Ethan Allen but was quite hesitant since people have always said they last very long but are pricey. We went to the Ethan Allen branch in Bell Rd and met Ali Helstein, very friendly and knowledgeable, seemed to know her products well, she visited the house, saw the color scheme and gave us a computer perspective of items that she suggested. With a little hesitancy, i agreed to her proposal, even though i felt at first the colors were not to my satisfaction. When they started delivering the sofa chairs, dining chairs, etc, super satisfied is an understatement. Now I understand why the items are priced in that level, they look very very durable, very classy and I am just so happy with the colors, it makes our house a home, very cozy, classy and to think not all the pieces are in. The furniture pcs of Ethan Allen are so different compared to other brands, just by looking at them you can already see the quality and craftmanship, their bar chair is even heavier than a whole patio set combined that I saw at another store, and you can be assured of durability. Look for Ali and visit the Bell rd store, am sure you will be like me a Super...