SEPHORA — Local services in Philadelphia

I love Sephora and always feel like the ladies are helpful, especially Shama (LOVE HER) but I’m going to try avoiding going to this location again. I was there on 5.12.24 with my friend and P rung us up at the register and was extremely rude and impatient. I wanted to scan my sunscreen separately because it gets paid under my HSA account and she was like I don’t need to know that. With so much attitude. I was only providing that information so she knew why not to ring up everything together. She also got mad at me when I asked for a receipt and rolled her eyes and told me there was a line of people waiting to get rung up. She emailed me the receipt which was okay but I didn’t hear her say the total when I put my card down to pay so that’s why I had asked. She had ZERO patience and made me feel extremely uncomfortable. Basically ruined my friend and my day. When she did give me the receipt after storming off to go print it she was so condescending and not genuine at all. I don’t know how she still has a position at Sephora when she treats customers poorly. My friend also had a separate bad experience when she got rung up while I was still shopping. I can understand if I was at Walmart or a bargain store, but the products at Sephora are expensive and I always spend hundred of dollars when I’m there. The least I can expect is some good...

On Friday, I went to pick up an order that I placed online. Generally speaking, I thought I would be able to pick up my products and leave in a timely manner. Unfortunately, this wasn’t the case. I spent 10 minutes attempting to find an available employee; Once I was able to speak with one, I request my order they agreed to grab it. The worker proceeded to have a conversation with another costumer. For the next 15 minutes I waited to receive my products from the employee whom proceeded to look in my direction and walk away. Another employee greeted guest asking them if they needed anything. After seeing this infraction i asked for assistance while explaining my situation. After about another 10 minutes I finally got my items. I am disappointed by this experience. Im a regular online pickup consumer since I’m typically in a rush and prefer to grab and go. For the amount of time I waited I could have brought the items in store. I will definitely be going to Ulta for my...

I don't think I've ever bought makeup from a real makeup store (I typically opt for drugstore makeup since I'm not much of a makeup girly) until I shopped here. I made a mistake at a party and ended up with a hickey (oops, don't we all make mistakes sometimes?) and I had no idea where to even begin to cover it up. I bough some stuff from CVS, but nothing that I bought matched my shade. Jill (I think that was her name) was able to help me out and get a really good match on my skin to get this thing covered. Jill and I made connections while she was helping me, and the makeup was an affordable price. I felt bad because I did go in about 15 minutes before close (I worked in food service, I know how people can act sometimes when you come in too close to close) and everyone there was still incredibly friendly and helpful. I don't think I'll ever have to go back to a drugstore for...