The Island Trading Post — Local services in Pigeon Forge

Was my first time visiting here and the shop itself was nice and clean. I was excited to see that they had Labubus and I thought they were real, was even told by a worker that they are. However, after looking closer and doing some research, it’s 100% fake. I thought because of the price, $30+, that it was real and with the employee’s word as well. Very disappointed that they’re selling fakes, charging like it’s real, and even getting employees to say that they are. If you just want candy and cute plushies then it’s a good place to go, but beware of anything that seems to be name brand because it’s more than...

Bought a pair of sweat pants and the tag said $21.99 but they charged me $23.99. When they scanned the barcode they couldn't find the item but the tag matched the pants and of course was on the pants. When I went back to tell the manager he said that the price had went up but they hadn't market the pants yet. $2 isn't a big deal but don't try and charge me more for an item then what the tag says. Tried to pull a fast one on me but I caught the mistake which I shouldn't had never had to do. If something is marked with a tag then that's the price...

Terrible customer service! My husband bought me a $45 shirt in the wrong size and style for me. I went to get a refund less than an hour later and was told they don't do exchanges or refunds. They were very rude about it, pointing to this small sign at the register that I, obviously by not being the one to buy anything, did not see!! Customer service was terrible and will definitely NEVER come back here again!! They obviously don't want return customers! We come here every year but this was our 1st trip to the island. Wasn't impressed with this...