Urban Renewal — Local services in Saint George

I was treated incredibly rudely by an employee. My family and I went into this store, and as we were browsing, the music playing through the speakers suddenly stopped. It was replaced by a loud, obnoxious "popping" sound. Two young boys walked past me giggling, but I didn’t think much of it—until I noticed a record player that was still spinning with the needle off to the side.

Apparently, the boys had been messing with it, and no one was around to fix it. Wanting to help, I carefully placed the needle back on the record, and the music started playing again.

Within 30 seconds, an employee—a short, small-statured man—came over and, in a scolding tone, told me the record player was for employees only. I looked at him and said, “Okay?... Why are you telling me this?” He continued, insisting that he tells everyone in the record area that the player is only for employee use. His tone made it clear he assumed I was the one who had been messing with it. I explained that two kids had tampered with it, and I had simply fixed the needle so the record/needle wouldn’t get damaged.

Despite this, he kept repeating that no one is allowed to touch it—as if he wasn’t hearing me or didn’t believe me. We exchanged words again, and I calmly reiterated that I was only trying to help. He finally walked away but not before sarcastically saying, “Well, I came to say thank you,” as he turned his back to me and walked off.

I immediately turned to my family and said, “Let’s go.” And we left.

No apology was offered for the way I was spoken to. The employee simply watched us walk out. That was the last time I will ever set foot in that store.

This kind of treatment is completely unacceptable. And by the way—if you don’t want people touching your precious record player, maybe keep it behind...

My friend moved out of the state and had items in your store. You were not willing to work with her on mailing her commission checks. She called me up and asked if I would go and pick up the checks for her. I did, and the gal who was helping me insisted that there was only 1 check. I tried calling my friend to verify whether or not, there was one check or two checks since they had two different answers. Unfortunately, there was another check that was issued to her but because of the length of time, the check had expired and they needed to issue another check. They told her that it would be ready to be picked up After the 15th of the month. She pleaded with them that she would pay for the postage stamp and the envelope if they would mail that off to her and again they were unwilling. So my friend called me again and asked if I would go in there to pick up the check. I did, I even waited a couple weeks past when it was supposed to be there, and they still hadn’t issue the check. They wanted me to come back a third time. This time I was able to get a hold of my friend, and between the two of us, they finally said that they would make any exception and mail off the check to her. By the time I left there, I was so upset and told them, that I would never shop in there and I would leave a bad review. I can understand why they prefer having people come in to pick up their checks, but in this situation, her being out of the state did not make this possible. Whatever happened to pleasing the...

Heartbroken Local Experience

I had been checking in on this dress in the window for months. I was told there was a waitlist and put my name on it twice. I checked in weekly on this dress asking when it would come out of the window, and making sure my name was on the list. Never rude, just checking in and raving over this dress. Well, I went in today and the dress was out of the window. I assumed it had already been sold (which that’s okay there were people on the waitlist before me) and I asked the associate about it. She said that it had been so sun damaged that they got rid of it. I asked if they still had it and the young associate was really kind and was checking for me which I appreciate. I had first asked about this dress 3 months ago. I checked in on it weekly and made it very clear I would have paid any price. It’s frustrating that instead of allowing those who had been put on a waitlist the option of still getting the dress (sun bleached or not) it was just taken out and discarded without any respect to the locals who had been so captivated by it. Additionally heartbreaking that they decided to keep this vintage dress in the window for 3-4 months to be damaged instead of allowing it to be sold and valued. It’s hard to see stores like this that don’t value vintage items and instead rack up the prices and damage their pieces that mean a lot to others.

I just wish I would have been called,...