Aritzia — Local services in San Antonio

I honestly never leave reviews, but after my experience at the La Cantera Aritzia, I felt completely justified in tapping into my inner Karen. Respectfully.

I came in to return a strapless top I purchased a few weeks earlier. I had tried it on in-store with the tag still on, thought it worked. Mind you not mirrors inside the fitting room.. Only outside, who wants to go outside for a simple top that at the time stayed on for a short enough time for me to just buy it. I removed the tag when I got home. But within 30 seconds of wearing it again, the top kept sliding down. I put it right back in the bag, unworn and in perfect condition, along with the receipt.

I returned it at the 28–30 day mark, still within the return window, and I genuinely didn’t expect an issue. I hate going to the mall, but I made the trip because I assumed this would be a quick, simple return.

When I arrived, I was told someone would help me shortly, but I ended up waiting over five minutes while three employees helped one customer pick between clothing options at the register. It wasn’t a complicated issue, they were just giving her fashion advice. I wasn’t initially bothered. Was told someone would help me. Over 5 mins go by, even the lady behind me was confused.

When someone finally approached, I calmly explained that I hadn’t worn the top out, but the fit was off. I mentioned I had removed the tag at home assuming I’d keep it (which I offered up before being asked, since most stores ask).

The associate began folding the item like she was about to process the return, clearly seeing there was no tag. Then suddenly stopped and told me they couldn’t accept it because they “can’t verify it wasn’t worn without the tag.”

…But that logic doesn’t make sense. I was allowed to try it on in-store with the tag still attached. So how is that any more verifiable? Plenty of people try things on in store with the tag still attached and just hang it back up. So the idea that a tag somehow ‘verifies’ whether something was worn or not doesn’t hold up.” If the policy exists, fine but it was poorly explained, inconsistently applied, and incredibly dismissive in tone.

I left feeling frustrated, ignored, and honestly shocked by how little care was given to handling the situation properly.

The top was unwearable, my boobs would’ve been out in 30 seconds flat. I’m not trying to flash the world just to wear a $40 shirt.

Aritzia markets itself as a premium brand with a premium price point. If that’s the case, policies should be clearly communicated, logically consistent, and backed by attentive customer service. Not left to vague interpretation depending on the associate.

I...

I have mixed feelings about this place. It can be a little pricey but most stuff is these days. The quality is generally better than some of the other trendy clothing stores. I like that I can find business appropriate and dressy clothes but also good quality casual options. The overall atmosphere gives off a high quality feel but they need to invest in better dressing rooms. My main concern about the store is that the dressing stalls don't have mirrors in them. You have to walk out to look at yourself in a mirror that you have to share with everyone else. The worst part is that men are typically waiting in there for their wives and girlfriends. There's no door on the stalls and only a curtain that DOES NOT fully close no matter how hard I try. I have seen men looking towards my dressing room when I'm changing and staring at me when I walk out to the mirrors. This makes me highly uncomfortable. This has happened more than once. I have shopped here multiple times but the onlookers in the dressing room deters me from...

The workers are all super nice but no one is talking about the fact that there aren’t mirrors in the dressing rooms? All of the rooms are kind of in a horseshoe shape, and the mirrors are all on one wall right in front of the dressing room waiting lounge. Not only is it super embarrassing trying on my clothes in front of a bunch of people, especially a bunch of men who are waiting for their girlfriends, but I’m sharing a mirror with like 5 other women, trying to find a tiny gap I can look in to. I probably won’t be back strictly because of how uncomfortable it is. I know they have one special needs room with a mirror, but to my knowledge there...