Woops! Macarons & Gifts (North Star Mall) — Restaurant in San Antonio

Especially today more than ever, experience is valued over the product itself. Woops! Had phenomenal customer service. I live in Chicago & ordered my sister who lives in San Antonio the Happy Birthday box as a gift. I had accidentally ordered through the corporate website instead of locally and didn't receive a tracking number. Kelly from Woops! San Antonio reached out to me immediately after my panicked message. She showed empathy, a sense of urgency to find my package, & even offered to hand deliver my order should my original order be lost to ensure my sister receives it on her birthday. She found my order with receipt of delivery from UPS showing delivered to the main office building instead to my sisters door. She even followed up with me to make sure my sister located the package. Thank you Kelly for not only your professionalism, but genuinely caring about what's important to...

Let me start off with saying I was very pleased with my order and most definitely pleased with the service. The owner of Whoops! called me personally to confirm my order. The girl at the kiosk is a new employee, so she wasn’t sure on how things were done.. I don’t blame her she’s new it’s no problem. She is such a sweet young lady and reassured me that she will would have her boss call me .. and she did. I ordered 3 flavors to go with my sons Avengers birthday theme; mint chocolate, lemon meringue and red velvet. They were delicious! And one of the first treats to go! I will definitely be ordering from here again! Thank you for the...

DO NOT WASTE YOUR MONEY. We received an apparent unique code for free 6 macaroons so I went and apparently they never use any codes and asked for both of our information(full name and phone number). 3 out of the 6 macaroons we got was old with no flavor at all. After a bit of eating only a half of each macaroon we both started feeling ill. Don't trust this place. Don't waste your time, info, and health. HEB sales way better macaroons that tastes good and won't...