Fit Athletic Club & Gym — Local services in San Diego

Hit, hit and a miss. I was visiting San Diego for a few weeks and I purchased the 10 day pass. I had the opportunity to visit a number of the Fit Athletic clubs and below is a description of my experiences Fit Little Italy 5/5 - large gym space, appropriately arranged with a large range of equipment, stretching areas and outdoor space. The staff at this club are friendly and approachable and happy to help with any questions you may have. The members here are also very friendly and polite and there were no "ego-lifting" here, just great people doing a great job of looking after themselves in a great environment. - My favourite out of the three clubs I visited. Members were clean and conscientious of wiping down equipment after use and there are wipe dispensers distributed around the gym floor at various places. Fit Mission Beach 5/5 - the smallest of the three clubs I visited but the best location with lane swimming, still a great selection of equipment and being able to go to the rooftop to warmup/cooldown while overlooking the Ocean was awesome. The staff and members here were also really friendly and approachable and there were towels and wipes to clean equipment distributed around the gym floor which I saw were used consistently by the members which shows great gym etiquette. Fit East Village 2/5 - If you don't care about, or are unbothered by rudeness OR you don't really care about cleanliness or positive gym etiquette then this is the Fit club for you. Fit East Village is by far the largest of the three clubs I attended and I have to admit that it has the best rooftop area out of all three clubs. The staff are rude, dismissive, unhelpful and generally arrogant. This poor attitude seems to have rubbed of on the members who didn't wipe down equipment after use and were generally (but not entirely) unaware of themselves or others who were also using the space. Now I see past the rude staff and the non-cholent members but what stopped me using this gym was a matter of hygiene. One instance I'll describe: If you want to use enhancements to reach your body building goals then that's your call and your body, your choice.... But back acne is a common side effect and I witnesses a massive/muscular man in a stringer vest using machines with burst and ruptured pustules oozing down his back. Did he wipe equipment after he used it? NO! We are all using these spaces to achieve certain body aesthetics, keep fit and generally healthy. Having experienced the rudeness of staff and the lack of awareness regarding cleanliness at this gym I decided that that was my last visit to Fit East Village. With consideration for other members at East Village I WIPED DOWN THE BODY'BUILDERS PIECE OF EQUIPMENT, washed my hands and left. I didn't bother mentioning it to any of the staff because I doubt they would have bothered doing anything anyway...

BUT - regardless, Fit Little Italy and Fit Mission Beach are amazing and I have those experiences of this brand to keep me coming back when i return to San Diego in the future. Hopefully by then, Fit East Village will have cleaned up its...

It is so sad to have to write this review. I sincerely hope that Chad the General Manger has time to reflect on the situation. I have belonged to Fit for close to a year. The club is beautiful and the majority of the staff are fantastic. Alas, one bad apple can spoil the bunch. I have complaiend about this young woman more than once to management, about the absolute horrific treatment and customer service of this front desk attendant. She never smiles, is curt, rude and lacks any basic customer service skills.

This past weekend I had my wallet stolen including all my credit cards. Despite my explanation to the young woman at the front desk - and fact that I am in here almost daily - this attendant refused me admittance until I had a new card on file. I had to literally return to my car in the basement and retrieve my temporary wallet and another temp. atm card, and then had to deal with her nasty demeanor as I asked why she was rude and forced me to leave the gym and provide a card I did not want have yet. I am certain she is aware of my complaints about her attitude in the past but felt on this weekend, whithout managment on site, she could exact her revenge.

In addition to Fit, I hold memberships at Chuze fitness and YMCA. While their gyms are not as nice or flashy, they are the most friendly, smiling and courteous staff in the business. While Fit is visibly nice, it is extremely expensive. The attitude and lack of customer service adds up and this was the final straw. As a CEO, I know how crucial friendly customer service is in any business. This continued staffing of people who are rude, wil not earn or retain my business. I hope this message rings true and that changes are made, as the gym itself is a wonderful venue for fitness.

UPDATE: it has been one year since discussing the matter with Chad the GM. He chose to do nothing, stating that this employee had been there for several years and was having a bad day. He stated he would “talk” with her, offered no recourse or way to make up for the event. Funny as it was, I ended up getting flagged for not having my new card on file, despite having him put it In himself. The place was simply not well run in the staffing department, which is critical for gyms. In the end, it was time for me to go. I have missed aspects of the gym, as it was beautiful and the patrons were serious about fitness, but the continued lack of customer service, unfriendly demeanor and treatment of clientele as “lucky” to belong, is something I see far to often with local businesses these days and I just won’t spend a premium monthly fee to be treated like dollar bill instead of a human...

Extremely Disappointing Experience at Fit East Village.

I've been a member at Fit Athletic Club East Village for some time now, paying a premium $200 a month for what I expect to be top-notch service and facilities. Unfortunately, my visit today was an absolute nightmare, and I'm seriously reconsidering my membership.

I brought a friend along today, who had to pay $25 for a guest pass. We were excited to use the hot tub, sauna, and showers after our workout. To our dismay, when we arrived, we found out that the hot tub was not only out of service but also dirty. On top of that, there was no hot water throughout the facility, the showers had zero water pressure, and the sauna wasn't working either. This was particularly frustrating because we were never informed of these issues when we checked in. The one small sign that mentioned the hot water issue was easy to miss and placed at the front desk, far from noticeable.

When we brought our concerns to the staff, specifically Ian and Nathan, we were met with condescension and rudeness. Ian dismissively pointed to the tiny sign at the front desk and seemed completely unconcerned about our dissatisfaction. There was no apology, no attempt to make things right, and they outright refused to offer my friend a pass to return on another day. For a gym that charges $200 a month, this lack of basic customer service is inexcusable.

The purpose of our visit today was to relax and use the amenities, none of which were available. We left feeling frustrated and completely let down. It’s baffling that the gym didn’t make a better effort to inform us of these major issues, especially when they know members are paying such a high price for access.

While I’ve generally had a good experience at this gym and with other staff members, today’s encounter with Ian and Nathan has left a very bad taste in my mouth. If this is how members are treated, I would strongly caution anyone considering joining the East Village location. It’s disappointing to see such a stark contrast in service compared to the Mission Valley and Little Italy locations, where I’ve rarely encountered any issues.

Fit Athletic, if you’re reading this, I hope you take this feedback seriously. Members like myself expect more for the price we pay, and today’s experience fell far short of what I consider acceptable. If things don’t improve, I’ll be taking my...