ArtHouse — Local services in Seattle

I believe reviews are very personal and can be skewed by both positive and negative experiences, sometimes without much thought for being genuine and pragmatic - so I am often myself reluctant to take a review with much seriousness - however, I also believe in being honest with feedback and as a professional executive, I have to own my experience and provide constructive feedback to help my team, and in this case to share my experiences at the Arthouse Apartments for future potential tenants. I have been a resident at the Arthouse since March 2016, and ever since my first visit to the Arthouse, the management team have been extremely professional - they are always courteous and responsive, no matter how busy they get. In the 9-months I have been resident I have witnessed many things . . . which embody the epitome of 'Outstanding Customer Service'. Also, during this time, when a problem does arise (e.g. like a noisy inconsiderate neighbor, or a selfish person who does not follow the rules regarding the recycling or trash disposal) when this has been brought to the managements attention, they have responded immediately to rectify any issues and address the situation. Having developed a personal relationship with the management team, over the course of my residency, I feel they are an extremely helpful and supportive team - lead by April Owens. I have personally witnessed, how much April and her team will go above and beyond the call of duty to support, help and accommodate the tenants in her charge. The extent of their accommodation has been amazing and I have not witnessed such understanding and consideration from any other property management company or staff to the same level. As with everything things can and do go wrong, and when these things happen, I know I can take any issue and bring it to the managements attention and know it will be well received and acted upon. As a leader myself, you can only deal with issues that are brought to your attention and if people choose not to bring those issues to the managements' attention, then it does not help the other tenants. In all things I believe management always needs to know the issues in order for them to address the problem. So the onus is on the tenant to take a lead and visit the manned front office and raise those issues personally. I know when I do this, it is appreciated and acted upon immediately. So, if you are considering a conveniently located apartment block with caring and thoughtful management - then the Arthouse is a great option. I am moving soon, and will miss the contact with the management team - they have been extremely helpful to me personally and for that I will be forever grateful. The apartments are of an extremely high-standard with, as in my case, an amazing view of Puget Sound and the Olympic Mountains, conveniently located not far from Pikes Place and just a stones-throw from Pier 66 and the waterfront, near Belltown. Everything is in walking distance and has a Walk Score of 96. No car needed! The only issue I have , is that I have to leave the Arthouse and find another home in Florida of equal caliber with equally as dedicated and committed staff who are as customer focused. Thank-you April to you and Chan and your team - all...

I highly recommend ArtHouse! Please see my reasons below:

My apartment is absolutely beautiful with modern interior design, all the necessities (including electric stove top, dish washer, and washer / dryer), big windows from top to bottom for natural light, and a private balcony with an amazing view of the water.

The community amenities are also exceptional (rooftop, recycle / trash, parking, bike rack, dog wash and gym although the gym is closed atm because of Corona).

The location is perfect! I’m walking distance from Pike Place Market, the sculpture park, my office, and multiple restaurants.

Perhaps the biggest and most pleasant surprise was just how friendly, professional and accommodating the staff has been. As with any move, you’re bound to have a few issues (in my case it was my parking spot which was too small for my vehicle, a stolen package from a thief tailgating a resident as they entered the garage, fitness center being closed as a result of corona, and a light bulb that went out). These issues were taken seriously and addressed by the staff in the most professional manner. I was issued a new parking spot, I was notified about the thief and provided with footage plus security measures were quickly installed to deter and prevent future thievery, the team sent an email blast that they were working with their legal team to find a way to keep the gym partially open (appointments, one person at a time, strict cleaning etc.), and maintenance replaced my bulb in record time. Please don’t put too much faith into earlier reviews about old staff. The new staff has really gone above and beyond expectations to enhance my experience here!

Full transparency here... ArtHouse is the best apartment complex I have...

I've lived at Arthouse for the last year and have had a good experience. My wife and I only wanted to stay in the city for a year to get the experience, otherwise we would stay. Thrive took over from Blanton Turner and made a number of improvements. The manager, Caitlin, and her team helped us out in a pinch with our move out situation and we're very grateful for them. Shoutout to Steven and Jackson, the maintenance guys. They're friendly and take care of work orders in a timely manner. There have been a few resident events but I just haven't had the chance to attend. Most people in the building are pretty friendly too. As for the units themselves, we were happy with the size and appliances. It would be nice if window cleaners were hired though. We either had quiet neighbors on either side of us or the walls are proofed well, I can't be certain. We were lucky in that the 6th floor courtyard is above our apartment so I can't speak to how the noise is when you have a unit above you. The location is great. Belltown is a fun area, lots of restaurants and bars, and with Sculpture and Myrtle Edward's park just a 15 minute walk away, it was great since I have a dog. Having the waterfront so close is great for sunset walks and viewing the Olympics. It's pretty cool to see the cruise ships docked just outside the building during the warmer parts of the year. I also park on the street and haven't had my car broken into so that's...