Spa Nordstrom - Downtown Seattle — Local services in Seattle

I was greeted right when I walked in and did my intake paperwork then I was quickly taken to the my first appointment which was a facial. Haley was my esthetician and she was great. She was very sweet and created the most relaxing experience! I got one of the Dr. Dennis Gross facials which is fairly new to the spa and it was amazing. My skin had a lot of texture issues as well as acne scarring and my skin has improved immensely. My scarring has not disappeared of course but my chin area doesn’t feel bumpy or dry anymore (I suffer from hormonal acne sadly). I then got a Raindrop treatment from Queena! I wouldn’t say it’s a full blown massage, there is definitely massage techniques but the main focus is the use of essential oil/aromatherapy and she worked along my spine as well as my legs. The treatment is supposed to promote alignment and balance in the body. My back had some aches due to me sleeping incorrectly and the pain was gone by the time the treatment ended. It also created this awesome cooling/warming/tingling sensation all over my body and she used a lot of hot towels in the service as well. Both ladies were really sweet and checked in with how I was feeling often throughout my treatments. I already booked my next facial for...

I went last Saturday (1 week before leaving for my wedding). I booked the detoxifying algae treatment and a collagen facial. In their menu they claim the detoxifying algae treatment to be a head to toe treatment. Absolutely untrue. They applied the treatment on my back, part of my arms and part of my legs. I asked 2 employees if that was supposed to be the expected treatment, none of them could answer. How weird... I was then left with my hair dump for 45 minutes to wait for the facial. I asked 2 times if I could dry my hair and the answer was “oh don’t worry”. Since last Saturday I have a crick in the neck. The facial: never had so many small breakouts as a result.

I called them and they apologized and suggested to put a hot pad on my neck.

Their customer service is the worst in Seattle hands down. So much for a relaxing afternoon before...

Worst manicure ever! Throw a stone and you can find a salon that will do a much better job for half the cost. Firstly, the service was awful. They msde every request, like shellac, seem like it was such an inconvenience. The manicurist gave me an eye cover so I didn't see how bad it was until after she was done. She asked if I wanted me cuticles cleaned up as if that was an unusual thing to do then spent next to no time cleaning my nail beds. They didn't soak my hands at all. She butchered my nail shape. She took off the tips without giving it any real shape. After the appointment I had to re-shape my nails and ended up not having any nail tips left because of her. Afterwards, no one ever checked to make sure I was satisfied, not the manicurist nor the...