Foot Locker — Local services in Severn

BUYER BEWARE ALERT!!!!!!!! Definitely A VERY DISSATISFIED CUSTOMER. No chance of ever returning here! Came in to this store with my 10 year old son to let him express his own sense of style by picking out his own tennis shoes.

When we left he was a "Happy Camper" fast-forward two days and the heel tab (the loop on the back of his 180.00 shoes pops out). I returned with him with the expectation of exchanging or replacing the shoes.

Well guess what? We were told that they were sorry and they couldn't do anything because the shoes had been worn and looked good when they were sold. (Umph):0)

WOW, I thought this has got to be a joke. We asked the employee to call Management to get a second opinion and they also rejected it. At this point as you might figure I was shall we say SALTY :0). Currently, I have filed a claim with Nike and returning the shoes directly to NIKE for further assistance.

I am submitting this review to remind this business of the impact That "JUST ONE VERY DISSATISFIED CUSTOMER make". Please spread the word to your friends and family. This was a simple opportunity for good customer service that was royally screwed up, such that I was compelled to detail this whole experience. I hope this REALLY HELPS SOMEONE ELSE make the right decision! I am sure that this in NO WAY represents the core beliefs of NIKE as a company and I can't wait to update you all with a positive update soon, but until then stay tuned!!!!!!!!!!

#pleasefightforcustomerservice

AS Promised: I am now happy to update all of those who may have read my initial post. THANK YOU NIKE. I submitted a claim to Nike and detailed the whole experience and returned the defective shoes back to them. One month later I am happy to report that they sent a voucher for the amount that we spent at Foot locker minus the tax for my son shoes. My son has since ordered directly from Nike, he is happy and REAL CUSTOMER SERVICE has WON! You may want to think twice about shopping at this location and order directly from Nike. They don't have any issues with making sure that the customer is HAPPY. Hopefully there is someone at this location who still cares enough to share this case study with the staff and better practices are put in place.

The Final Score: Nike online - 1 Foot Locker Arundel Mills -...

Please do not speak Spanish in this store security will come and tell he speak Spanish and he unstarstands as if you are talking about him. I went to this store today and was told I could not sit down unless I was trying on shoes which is understandable with it being holiday season. The reason I was trying to sit down is due to my toddler getting inpatient while my husband was looking for shoes for my oldest when my husband asked what I was told I translated to him in Spanish what the security had told me and the security came and said I can understand what you say because I speak Spanish which is false because he would have understood that all did was translate he didbit in a way of intimidation and I responded to him if I had to say something to him I will tell it to him in English this security was a complete racist it's sad that they allow him to work there. Very sad to receive this treatment...

Another store in the mall called to see if they had a shoe in my size, they did and said they’d hold them. When I got to the store, another customer was being waited on. After about 5 minutes the cashier asked how she could help. I told her that I was there to purchase the boots that the other store just called about. She said ok give me one second. She then proceeded to continue trying to help the other customer. I had no problem with that my issue was the fact that about 3 other employees were walking around the store doing nothing. There were also two cash registers. I just don’t understand why she felt the need to leave me waiting for about 10 more minutes for service when there were other workers in the store. Terrible experience. I left the store without purchasing the shoes. I’ll shop elsewhere with better...