Kasala Outlet — Local services in Tukwila

I want to express my special thanks to the Kasala operations and customer service team!

I have been a customer for almost ten years, and despite my family and I no longer living in the area due to my military career, this team continues to provide world-class support for my furniture needs.

Every few years, the military moves me around the world, and without fail, the movers will damage or lose parts/accessories to my Kasala furniture. Throughout these challenges, the Kasala support team still finds time to send me replacement parts at no charge, even though I'd gladly pay.

Their support means a lot to me, especially since my wife and I miss Seattle. Kasala's quality furniture and service provide a warm reminder of Seattle. My family will continue making Kasala our #1 choice for future furniture needs.

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I purchased a table with Kasala that didn't end up working for what we needed, but the entire process was SO smooth. I had a couple of questions so emailed their team, who is VERY responsive and answered all my questions thoroughly and promptly. After purchasing, they let me know how and when the delivery would be coordinated. On the day of, we were actually late, but they were super kind and waited. I had an issue with the table, we scheduled for a service person to come out and I had a great conversation with him while he looked at the table. When we decided the table wouldn't work out, they had a totally hassle free return - came up and picked up the table, no questions asked. Although the table did not work out, if I ever need furniture, I would def think of...

Abe and Amanda, managers, are an absolute delight to work with. They both went out of their way to ensure that we were happy with our lighting fixture purchase and went above and beyond to correct a manufacturer's issue. We love Kasala but won't go anywhere else but the Tukwila location purely on their customer service alone. Too bad I can only give...