Geek Squad — Local services in Twin Falls

I did bought the screen protect they replace if it breaks. The screen protector did NOT protect. I did not even drop it! I came in to get it fix and the wouldn't. I had to go buy a new phone!! The next day I came in to get a new protector on the new phone, with the receipt, and they refused. I had to drive 45 minutes to get a " Guarantee" new protector which the refused to work with me AGIAN! This is the second trip I've made to them and they refuse to work with me. Do not buy the glass protector with the warranty. They have horrible customer service and did not work with me at all to get my...

Customer service is very poor with a employee by the name of luis.i purchased a phone from the store in twin falls best buy from Luis who agreed to set up my new phone this employee told me he lost all my contacts on my phone and he couldn't retrieve them and that it would cost additional money to retrieve them. This caused me much anxiety over the thought of loosing my contacts.luckilly an old friend of mine was able to retrieve them for me BAD customer service with the employee by the name of Luis who works at the store geek squad...

I only had my new computer 5 days when a button popped off. Vance and Matt tried to fix it but determined it would be better to replace my computer. I was very appreciative of their service and professionalism. They were awesome. I had considered buying my computer online and I'm so...