Memory Lane Old Time Photos — Local services in Virginia Beach

People were great. Experience was great. The entire family had fun. Fit us in with no appointment. Treated my family very well. They were very professional and fun.

AND THEN…….. it’s time to check out and oh boy you are in for a surprise.

They will tell you when you arrive how “prices are listed below the tv.” $30 for adults $25 for kids. Don’t necessarily love the price but not terrible. I asked will we receive the digital versions of the photos because I knew you had to pay for prints. I was told yes and something about google drive. They take you back and treat you great during the experience with signs conveniently placed to remind you to tip photographers which makes sense because they are amazing. They edit some pics with you which is fun. Ask you if you want to buy prints to which I say no I would just like the digital. And then they tell you a price that is over double what you would expect. $100 FOR A FLASH DRIVE WITH THE PICTURES YOU JUST TOOK ON IT.

I don’t use the word scam lightly but what a scam. How dishonest and disgraceful. Either incorporate that $100 into your original pricing or at least advertise print/ digital pricing literally anywhere in your store. Because it was Father’s Day and I had my children with me I didn’t want to make a scene. Seeing I was frustrated they offered a military discount so I took it and got out of there. Worst part is I left no tip because of how the company robbed me. Not only are they a dishonest scam they are actively stealing from their photographers who aren’t receiving the tip money customers were planning on giving.

I would never recommend this place to...

Amy and Daegan were absolutely phenomenal when interacting with my three and one year old. When we walked in we were greeted by a friendly cowboy who we later learned was named Daegan. He was very informative when telling us how the photo shoot would go and what options we would have as far as prints go. Soon after, the photographer, Amy, came to the front of the store and greeted us with great energy as well. I had been looking forward to taking old timey pictures ever since we passed the shop a year prior, but we didn't have our kids with us so we decided to wait until we visited Virginia Beach again. I was a bit nervous this time, as my oldest son has autism and sometimes has a hard time in new places and with new people. Well this was one of those hard times. He started crying before I got changed into my costume but Amy was so accommodating the entire time, even when he made it clear that he didn't want anything to do with anybody else. Daegan also stepped in to help when my husband and I were taking a photo with just the two of us, and he entertained my two children until we got the pictures captured. I appreciate them so much for their patience and...

Absolutely disgraceful display of unprofessionalism. I called at 1pm to verify this business would be open at 5pm and offered to make a reservation because I had a group of 10 people. The staff confirmed they would be open and that a reservation wouldn’t be necessary, in fact they informed me they will close at 8pm at the earliest. Many people in my group travelled over 30 minutes to arrive at Memory Lane only to find it closed. This was unfortunately the last opportunity for my group to be available for a photo due to several families leaving the area on military orders. So I hope you’re happy for ruining a beautifully planned evening. Memory Lane should be ashamed and the manger should resign. I have never experienced such disregard for human decency. I am considering opening my own Old Time Photos shop in the area to compete against Memory Lane not just out of spite but if this is how the owner manages their business, they surely couldn’t handle a competitor that respects their customers and keeps their word. If I could give negative stars, I would. Memory Lane makes me sick. Memory Lane is anti American and hates the military Congratulations on losing...