Free People — Local services in Washington

I am writing my review based on my experience today and only today's encounter.

I went to FP to return some items that I bought earlier in the year, but lost weight and wasn't able to ever wear them. I have gone to the one in Bethesda, which closed and I usually go to the one in Tyson's because it's the second closest. I've had normal nothing out of the ordinary experiences, If anything, annoying experiences just because they seemed annoyed with me.

Fast forward, walking in, I was greeted right away with a smile and went right to the front to explained my dilemma. There were two team members who worked there, Anna and Meredith, who assured me that it was totally fine and that they would help me without rushing. They worked in tandem to keep the check out line short and when something took too long on my end, they KINDLY asked me if I minded if they could help someone else really quickly before continuing with my longer return. Not ONCE did thy seem annoyed, They smiled through the entire transaction, and also congratulated me on my hard work on losing weight which made me feel amazing :) It got me so pumped to continue to shop for an entire new wardrobe at FP.

By the time I was done, I felt confident that everything was done correctly since thy were very meticulously during the returns. I didn't bat an eye when they handed me any of the store credit.

Anna and Meredith definitely made this visit great. I didn't feel bad leaving the store but excited to come back. I think I might pamper myself and just make a whole...

Terrible customer service-disgusting really. I received a Christmas present from free people that I had requested- an almost $300 set of overalls. I am an XS and when I tried them on they were literally dragging on the floor and beyond so I sadly had to return.

As they were a gift, I had the order number ready and the tags were still on the item, minus the price tag since it was a gift, and I even had the order photo showing the item in question. I read off the number to a tall girl with a septum ring and a bob haircut, who was half listening as she was in conversation with another employee at the register. As a result of her inattention, she entered the wrong order number and told me all that was coming up was a t shirt. I showed her my phone with the order number and the photo of the overalls and reread the correct number. Instead of acknowledging, or gasp apologizing for her error, she goes on to say, “next time tell them to leave the price tag on when they’re giving a gift.” Who does that??

I have spent thousands, if not tens of thousands, on FP/FP movement over the years and I have noticed a decline in both their customer service as well as the quality of their items over the last year. Guess it’s time to...

The lady working at the store, standing at the cashier in the afternoon, is mean and impudent. I had just arrived to DC from abroad and went into the shop and was paying at the cashier, when I realized I had my envelope with cash in my bag but not my wallet with my cards nor my passport. I wasn't sure if I'd left them in the hotel room or in my bag in the fitting room while I was trying out the clothes and someone took them. My friend asked the lady if thefts happen in fitting rooms while people are trying on items and stepping outside the fitting rooms to look into the mirrors. The lady said it can happen. Then as my friend was reassuring me that hopefully I'll find my items, since I was getting stressed, the lady started giggling at us sarcastically. We both got really taken aback and told her off for mocking a stressful situation. She acted like she didn't care and said "well if you still wanna buy the item it's XX dollars." Though my intention was to buy it, she upset us so much that we walked away without doing so and I told her I would write a Google review about the bad experience. Definitely not going into this...