Kohl's — Local services in Washington

If you are coming to Washington City’s Kohl’s to utilize their “amazing partnership” with Amazon for returns..DONT EVEN WASTE YOUR TIME!

I just came for the first time today 9/24/25 at 12:45pm ish to not only return something, but i also thought i might buy something. Since I was returning one item and buying one item, I thought why not kill two birds with one stone and do it at the same Time. I know you would’ve done the same thing.. That new long line labyrinth is always slow…

So when it was my turn for the 1 item Amazon return- i am standing in between both registers side by side. Amazon register CAC is left and The cashier’s CAC on the right ready to ring me up - I am literally doing a return on the left side while also buying 1 item on the right side. Literally, I didn’t have to take any steps. I just had to move my phone from one point of scanning the barcode for return to then tapping my debit card.

The lady who is processing returns today (curly karen) looks like she lives a very miserable life and hates her job. But not only that she was very rude, And in a hateful manner telling me I was not in the right line… I clearly I told her hey I’m doing a return, but I’m also buying something. Efficiency is key.

Like I’m gonna stand in one line to do a return and then walk all the way around and get in th labryinth again to wait behind several people with LOTS OF STUFF, just to buy a singular item. Well regardless i am polite and stay quiet and respectful.. she has the audacity to tell the lady behind her that she’s so sorry about that inconvenience … are you kidding me?! You didnt have to do ANYTHING EXTRA! You just scanned my phone- “beep” then hand me the return receipt. It took 26 seconds.. i counted..

If you are going to stand there annoyed and look like you hate every second of every day of your life processing Amazon returns then why are you with customers in front and not somehwere else away from the public… them partnering with amazon.. We all know it’s about bringing customers in to buy something while doing a return and I admit i honestly fell for that but as a paying customer as well, not only just to walk in their store utilizing their air conditioning, them doimg all the work packaging it and slapping a sticker on it.. I bought something Which I knewI can just jump on Amazon and buy The same thing for not even half that price… its the principle of being respectful and still buy something i dont even need… The store had barely a couple of customers, but did have an abundance of employees walking around.

Special thanks to the curly haired Karen processing amazon returns for embarrassing me and making me feel like i just committed murder…

I honestly would rather go take the time to print the label and go buy my own damn box and utilize the other shipping partners we have in town, than go back there and do that. If you wanna be disrespected and embarrassed as an adult from an adult, then go ahead walk or even waltz right in.

This world is so full hate and how hard is it to smile and show someone some kindness because you never know what they’re going through in the exact moment.. instead, let’s be a Karen and keep the name Karen alive for centuries to come because of that singular employee right there…

To you, Karen in regards to what happened to today - what you did was very unprofessional, ignorant and rude but as an employee on the clock.. you know better .. You are way older than me … and i would hope by now you understand the importance of being humble, and caring.

Being the person i am today- i hold myself with grace and respect for everyone I am around.. I honestly hope you have a better day today, And somehow you feel some love you need to feel in order to live and be at peace at all times..i will pray for you to feel that but please don’t treat somebody like...

If you like it, buy it now, buy two! It might not be there if you come back the next day. Keep your receipts! I paid $48.00 cash for a lovely pair of slacks that unfortunately did not fit right when I got them home. We were in the middle of moving and I misplaced the receipt. I had hoped to do just a simple size exchange at this kohls location but they did not have this exact same trouser in their inventory; and with no receipt, kohls valued my refund /exchange at ONLY $4.80. While I love all of the % discounts off most ticketed items and earned Kohls cash it stings when you get burned on a return. Their inventory rotates so often, what is $100 today will be marked down to $10 in a blink of an eye but you'd never be able to get the size, color, or style you want if you wait for the mark down. Buy now and save your receipts... I loved the Sonoma Everyday Work Shirt I purchased so much I went back the following day to stock up with different colors but they no longer had any in the size I need. In another few days they will probably be on sale for next to nothing, but not in my size or color. There's nothing unique about this quirk it happens to us all at...

So the dressing rooms are closed... I have to go home to try on my clothes. I return with two items that didn't fit. One I was able to switch out because they had the exact same item and another I attempted to trade for an item that cost $3 more... I was willing to pay the extra $3 bit they tried to charge me an extra $10 because of I got a discount in my entire purchase at first. I know this doesn't make sense but if I would have brought everything back, returned it, and re purchased it I would only paid the extra $3... Of course I left without paying the extra because why would I pay an extra $10 for something $3 different after I had to come back because I couldn't try it on in the store. They create a lose lose. I lost because it wasted my time and they lost the original item was returned and they didn't keep the money. If they would have down the exchange properly It would have been a win win because I would have got my clothes and they would have brought in even more money than before. Not to mention the girl that did the exchange was super...