Best Buy — Local services in Weatherford

To whom it may concern, On October 23, 2020 I visited your , Lake Worth, Texas store. I was looking for a computer upgrade. I had lost my job due to COVID shut downs and got hired by a company that sets up insurance benefits and work from home. But my computer didnt meet the requirements. I start on Thursday so I needed a new computer quick. It has been an agonizing decision due to several things... computer features, cost of computers, and availability. I did find a laptop I really liked but it was out of stock even at warehouse. An HP Envy with 17" screen (I dont understand why a demo is left on display if you can't buy itor order it.) This location desperately needs stock, none of the computers I wanted were instock.

This may sound like I'm an upset customer at this point but nothing could be further than the truth. I am very aware of how hard it is to get merchandise right now especially from China.

But I want to tell you about Raven ( associate who helped me on Thursday) , Michael and especially Cory (Associates that helped me on Friday) They were all amazing. They helped me go back and forth thru the features and benefits. I was being helped by Michael when I had to step away from store to think. My husband suggested an all in one because the screen was big. I was overwhelmed to the point of tears having to make a decision so quickly and without the due diligence of research and by all the choices but they didn't meet my specific criteria or were not in stock. When I returned Cory helped to weigh the benefits and features to finally make a decision on an all in one computer. Again, not in stock but at least I can get it next day. And we got a service plan.They were all great at explaining everything, all the features and advantages and they were very patient and understanding. My husband and I have been long time customers of this location and will continue to be. I did speak to SS Nicholas VanMeter on the way out of store to let him know that eventhough I could not get what I truely wanted, I was able to get what I needed with awesome customer service. Sincerely, Michael and Melody

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My husband and I purchased a "value pack" yesterday from the Weatherford, TX Best Buy which included a charging station for his PS4 controllers, an extra controller, and a game valued at $99. We made our purchase and left. As soon as we got home, my husband opened everything to ensure it worked, and unfortunately, only one port on the charging dock was working. We put the station back in it's original packaging, and set out to take it back the next day. When my husband went back up to the store (original packaging for the dock and receipt in hand), they told him "Ok, go grab a new one". When the woman tried to run the exchange, she noticed that charging dock was received in the value pack. At this point she became rude expressing that he needed to bring ALL parts (the game and the controller) of the value pack in order to exchange just the charging dock because the pricing was different. My husband offered to pay the difference just to avoid having to come back to the house to pick up the items that were in good working order. Instead she just acted he was dumb for not knowing to begin with, but considering they were all in individual boxes, it doesn't really make sense to bring everything back anyways. Regardless, the shitty attitude was extremely unprofessional and uncalled for. We tried calling the customer service number to express our concerns with the way customer service within the store was being ran, and they couldn't help because they said that they are strictly for issues with online purchasing from the website and to top it off, they couldn't even point us in the right direction for our complaint. The website also offered no other numbers to call. So anyways, after we finally exchange our BROKEN charging station, it's safe to say we will probably not being doing business with Best Buy any longer due to their silly exchange policies even when you have the item, original packaging and a receipt and lack of concern for...

In one day, I went twice to try to address the same issue (showing my phone screen on my tv). This is apparently not an easy thing to do without home internet. The first time, I went asking about phones that supported MHL cables. As it turns out, only older phones have that ability, but they sold me a ScreenBeam Mini 2 that they said would do it wirelessly with no need for wifi. When I got home, I found that my phone did not have the ability to use this item, so I went back and asked for a phone that would work with the ScreenBeam Mini 2 that they had already sold me. They sold me a Galaxy J...something. I went back home and found that it did not have the ability to do what I needed, I even got tech support, which confirmed that this phone could not do what I needed. The next day, I returned the phone for a refund. My issue is that they charged me a $35 restocking fee!!! I was literally charged for the ineptitude of their sales force!! I go to a store and ask for help with something I do not understand, and I am ultimately forced to pay $35 without being given the right equipment to accomplish the task? The tech support (Not affiliated with Best Buy) gave me the name of a website that helped me research the right phone, and I bought it online for 1/2 what I paid for the one at Best Buy. Meanwhile, I am out $35 simply because I followed the advice of the sales people in the store...

I, FOR ONE, WILL NEVER SHOP AT BEST BUY AGAIN!!!!

There is better advice and a wider range of products online for less money from reputable sources, and the products are delivered to my front door.

IF IT WERE POSSIBLE FOR ME TO GIVE A NEGATIVE STAR RATING, I WOULD.

Best buy owes me $35, and about 10 hours of my life back (drive time, time spent in-store, and hours spent trying to find an app that would make it work even though the phone did not come with the "screencast" alread...