The Shade Store — Local services in West Hollywood

I had an appointment scheduled for a measurement from 2-4 pm, but the measurement guy did not show up. Later, a customer service representative called me and informed me that the measurement guy was running late and would arrive between 5-5:30 pm. I specifically mentioned to the representative that I would not be home until 5 pm as I had to pick up my child.

At around 4:45 pm, the measurement guy called me, and I requested him to wait for 15 minutes as I was on my way home after picking up my child. However, he did not apologize for not showing up at the scheduled time, and he could not wait for me and left. Later, I received an email from the Shade Store stating that "our pro arrived but did not get an answer at your door. We also attempted to contact you using the phone number we have on file." This is absolutely not accurate and is an unfair representation of what actually happened. Unfortunately, it was a...

Jason Henry and his crew were excellent to work with. Seamless experience from start to finish. Excellent quality product and service. The gentleman who came out to take the initial measurements was on time, courteous and professional. Jason Henry is extremely knowledgeable, helpful, courteous, patient and professional. He offers open and clear communication and is always at your ready. Installation: I couldn't have asked for nicer and professional installers, Tim and Andy. They arrived on time, were also courteous and professional and left my home clean and orderly. One wouldn’t even know they had been there. I highly recommend Shade Store in Hollywood, FL and Jason Henry...

I ordered a few shades from the shade store during Covid. Every single person that I was in contact with was kind, professional, and productive. Whenever there were issues, they were there. They stood by their product, and honestly represented the epitome of what great customer service is. Kenneth, in particular, was phenomenal. He was super helpful, went out of his way to come by and look at the worksite, Bring a ton of samples, make suggestions, and all while doing it kindly and professionally. I could not score him or the...