The location of this spa is fantastic, and the staff are kind and welcoming. However, my recent experience was somewhat disappointing. The massage I received felt mediocre at best, and it seemed like my masseuse was a bit distracted, which impacted the overall quality of the session. I couldn't help but notice that phone addiction is real, and perhaps this played a role.
What made the experience more uncomfortable was being directly asked for a tip and a 5-star review. While I understand the importance of tips and positive feedback, it created an undue sense of pressure and felt a bit disingenuous. I hope the spa considers focusing more on improving the service rather than hustling for ratings and tips.
As a business owner myself, I understand the importance of quality and genuine service, where staff are enthusiastic and passionate about customer care. I'm willing to give them another chance or support them as I truly want them to be successful and receive praise from customer satisfaction vs. less disappointment.
With some adjustments, this could be a top-notch place, but the focus should definitely be on providing a relaxing and high-quality experience for...
Read moreAVOID AT ALL COSTS! My nails were done by an inexperienced guy who was flirting with my friend the whole time, but I could have looked past that if this place had not SCAMMED ME. They ran my card four times and insisted the reader was down, so they made me pay cash as well. The lady said I could come back and collect my money in cash if any charges appeared on my bank statement, but when I did, she refused. She called a friend who was pretending to be the "bank" and had him give me a made up explanation as to why she couldn't give me my money back. I was in the soa for hours trying to reason with her but she refused to reimburse me. I paid $200 USD for the worst nails and the worst...
Read moreI recently had the pleasure of visiting Spa Blue Sea in Hanoi, and it was an absolutely delightful experience! The atmosphere was incredibly relaxing, with soothing music and a beautifully designed space that instantly put me at ease. The staff were exceptionally friendly and attentive, making sure all my needs were met throughout my visit. The treatments were top-notch, leaving me feeling rejuvenated and refreshed. I highly recommend Spa Blue Sea to anyone looking for a perfect retreat in the heart of Hanoi! It's truly...
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