Gong Cha Southbank — Restaurant in Brisbane City

The service attitude and milk tea are very bad👎. I bought a cup of red bean milk tea today. Maybe the attitude of this clerk towards everyone depends on what they wear? I dress up casually today. The milk tea they made for me is not only the cup that may have been used and very dirty, but also there are very few milk tea and red beans in it. Although they said they could change it after I objected, It's not about the money.the essence is that they deliberately bully people and have an extremely bad attitude. For example, they can change it for the second time? Why was it so bad for the first time? I hope the shopkeeper will be cautious when recruiting staff in the future.

reply to store yesterday

First of all, I didn't mention that I thought the lid was damaged. I said that the cup was dirty .It was already like this when I got it. But your answer wasn't about it.And your reply means that my question, it seems that I deliberately shifted the blame to you after spilling milk tea? Do I spend my own money just to blame your employees?please give me a reason for me to do this. Can you understand it this way? And I didn't say that their attitude is not good, because my doubts are very reasonable, and there is no reason to be annoyed .As a shopkeeper, you don't have an attitude to solve things. It seems that you are stating the facts, but you can't stand scrutiny. You trust your shop assistant, you are indeed a good shopkeeper! But what you want to do for a long-term business is about word-of-mouth, not trusting your clerk, but not solving the problem, and the responsibility is shifted to customers. As a customer, I have given you enough respect. On the contrary, as a shopkeeper, you do not have the attitude of not solving things. The answer is subjective and full of loopholes. The words is sarcastic. Excuse me, Do you think that respect is like this? By the way, I personally think you could be a bit more careful next time you reply to a review, you have to think of your store as well with such a sharp tongue and flexible...

Although I love the drinks 😍I have a huge problem with the customer service and prices here at gong cha. For one, I am a person who checks the menu and prices before going out to a restaurant, before going to gong cha I calculated the prices of all the drinks I would be purchasing and bought a sufficient amount of money for those drinks (with maybe an extra 2 dollars just in case). When I arrived I realised not only were some of the drinks online not on thé menu but the prices were very different, too make it worse the worker at the front was waiting impatiently for me to decide my order which already made me anxious. As I was ordering the worker would speak to me in rude tone and would constantly roll her eyes when she couldn’t catch what I was saying instead of politely asking me to repeat myself, I found myslef very anxious as I was making my order and extremely judged by her. Although this place will always have some of my favourite drinks I don’t feel very comfortable coming here now because of this experience as I would rather purchase food from places which have a friendly work...

I did mobile order. Didn't get my drink for 15mins and I noticed they are making drinks for customers who came after me. When I came up there, they didn't even start to make my drinks and said there is no black pearl when I literally saw them making other customers' drinks with black pearls who came way later than me.

It seems very clear they forgot my mobile order. I wanted to get refund but they refused, so I said can you make it with Lychee pearls? They made it with white pearls.. can't believe mistake after more mistakes?

Plus they didn't say "sorry" at all. Great service. Emailed them with details to tell the owner what happened.

They pretend to fix problem, but I guess they don't really care. Won't be back to this location....