Loft West End — Restaurant in Brisbane City

We had our son's engagement party at The Loft West End in October this year (2023) and was impressed from the first meeting we had back in May. The staff took their time to ensure that we had a thorough walk through of the spaces, explained everything that was or wasn't included, took the time to show us the beverage choices, furniture, lighting etc. We had another walk through closer to the date, to ensure all was in place for the night and discussed the finer details of the night. We ordered a variety of food for 80 guests and we initially were not too sure if it would be enough, but it was plentiful for everyone. We didn't think about signage on the night and lovely Britney (functions manager) ensured that signs were printed and in place right at the last minute before the function began. Nothing seemed to be too much effort for her or her staff. The even organised a brilliant DJ for us at a very reasonable cost. The space we had was INCREDIBLE - so beautifully detailed, lovely furniture and fittings, great air-conditioning and well appointed bathrooms. Our guests absolutely loved it and we received so much positive feedback. There is a stunning external staircase that leads into the upstairs venue with gorgeous fairy lighting and a lift that goes straight up. The cost is very reasonable and there is plenty of street parking close by. Jackson, Brett, Malcolm, Britney and Luca worked the evening and I cannot speak more highly of these wonderful people - I could just bottle them and take them home :)))) If you are planning a special event, please go and see Britney and have a chat about it- will be worth your while. Thank you Loft West End - you are all doing an...

I recently celebrated my 40th birthday at The Loft, and unfortunately, the experience was quite disappointing. Several of my guests became ill due to food contamination, despite my specific request for the food to be kept separated. To make matters worse, the food provided was insufficient, even though I had repeatedly checked with the events coordinator to ensure there would be enough.

Adding to the frustration, I found out on the day of the event that the original event organiser had quit without notifying me, leaving me in the dark about who was handling my party. When I ordered tequila shots at the bar, I was told there was no salt available, which was another letdown.

I had also enquired about outdoor heaters and was told there were none, but on the day of the event, there were functioning wall-attached heaters. This miscommunication was just another example of the poor coordination throughout the event.

The one bright spot was the staff member who initially led us to the room—he did his best to help and was very attentive. However, even he expressed frustration over the lack of communication between the event planner and the on-site staff, which clearly affected the quality of the service.

Overall, I felt that once The Loft had received payment, they didn't care about delivering the experience they had promised. I would not recommend this venue for anyone looking to host an...

Unbelievably Unprofessional.

The "state of the art" sound system dropped out every 30 seconds if that.

After paying over 3k for a venue the functions coordinator a no show. No staff.

One person turned up for less than 2 minutes and disappeared. Leaving us to run through a patchy bluetooth system with mics that don't work, power cables that don't fit the sockets, powerpoints that don't work.

The only sound that actually worked was the single pa speaker we brought ourselves for the dj and which we ended up having to run for performers at the other end of the venue. As the lofts equipment is faulty.

Due to having to troubleshoot all afternoon until I got home after 12 I didn't get to stop to even use...