Urban Fresh Cafe — Restaurant in New South Wales

During my recent visit to Urban Fresh Cafe, I ordered a salad but ultimately chose not to consume it due to hygiene concerns. A single staff member handled multiple responsibilities—serving as cashier, sandwich maker, salad assembler, and waitress. Regrettably, I observed that she did not wash her hands after handling money and payment cards, and before directly touching the food. No gloves were used during food preparation, which heightened my concerns. I chose not to request a refund, but I do urge the management to seriously review and enhance their hygiene and food-handling practices. For comparison, Subway, located in the same shopping centre, employs visibly stricter...

This work place is toxic what boss tells another employee they wanna shoot themselves because they have a shift with an employee (Aimee) they don’t like and they all bully her behind her back and she doesn’t know but being a customer I could hear the staff make fun of other customers if they get to talkative and tell them information that they didn’t need to know but it just happened in conversation they laugh about it this place use to be the best and I’d always have lunch with my mum to go there early morning but never again and I’ll be letting everyone I know not to go there anymore and why if I could give no...

I have food sensitivities so finding a place to cater for my needs is a little hard. When I ask the dreaded question 'Do you have gluten free bread?' Always expecting a no, the lady actually said YES. And that she could make me a salad sandwich. Absolute miracle. It was light and lovely. They also had lactose free milk and made me a really nice coffee. Being from Melbourne, I am snooty when it comes to coffee and it was nice. Her customer service was perf and didnt come across forced or fake....