I have never written any bad reviews in recent times but this restaurant really gets on my nerves, violates my patience, exhausts my stamina and dampens my mood throughout the whole vacation!

We came in the restaurant without any greeting. After waiting for few minutes, we finally got the table. It supposedly turned out that we would have a great dinner after a tired traveling day, but NO, after 2 plates of pasta, it took us nearly 50 minutes to wait disagreeably for only one Pizza. No explanation, apology for long waiting had been heard actively from the waiters or waitresses. We noticed that lots of customers who arrived after us got their served pizza’s. And finally, our pizza landed at the table without being divided. To add more, no salt, pepper, olive oil were served at the table. We always had to ask for their services continuously, somehow we thought that we were at their mercy for food and drinks.

The food was moderately okay. However, things got worse when we noticed that we were all the times glanced by the guys who worked at the kitchen, the waiter, 2 lady waitresses and even the manager. How on earth can you come in a restaurant in the heart of Salzburg and get glanced by all the staffs who were currently showing their friendliness towards customers? Is it only because we are Asian or put under their superiority?

Later, I asked for a small Fanta from a waitress (in the picture), she said yes and I waited for 20 mins, no drink had been served. Immediately I asked again from another lady at the bar. She replied to me by a rude voice and left without looking back. Guess what? I did not get my Fanta as a consequence. Then I saw she moved to serve the beer for another group of guests. I wonder if they were really working in the gastronomical industry. No customer service, no gratitude, no respect for customers and even the ability to listen had been lacked from those two ladies. And I finally think that they just consciously wanted to ignore us.

Last but not least, when we decided to pay the bill, we waved and waited patiently because we saw that they had to greet lots of new customers. But in return, they ignored us and especially the manager, after being called, he moved to other tables to collect dishes, order drinks, etc without paying attention to our table although we just called him 2 mins ago and he did reply: “Please wait”. How long did we need to wait? 10 mins, 30 mins or 1 hour for the bill? And the final thing that freaked me out was that they DID NOT ACCEPT CARD. They did not mention in advance when we first came in, no announcement was placed outside the restaurant and I did notice some customers before could pay with cards (I am not sure about this so I am not gonna blame about this). The guy did apologise for it but in a very contemptuous voice.

I left the restaurant with anger but felt relieved afterwards. Never come to this restaurant again. It ruined all my mood and left a flaw in my rapport towards the friendliness and beauty of Salzburg!