21 Club Steak and Seafood — Restaurant in Niagara Falls

Reservation was made to celebrate my daughter's 19th birthday and was, therefore, part of a larger set of planned activities. This detail, as well as our two hour alloted dining time, was shared at the time of booking.

We arrived on time and were seated in a lovely section of the dining area surrounded by glass and looking out onto the falls. We promptly ordered our food and reminded the server that we had a two hour window. Appetizers arrived promptly. Escargot was bland but not terrible and the oysters were delicious. Then we waited and waited and waited...

Thirty minutes before our scheduled departure three steaks and three sides arrived. My steak was not made to order and tasted sulfuric. Given the time constraint, I elected to send it back.

I'll admit that I had high hopes 21 Club would deliver on service and food; however, they failed abysmally at both. Service should have fired up our order and communicated the time constraints to the kitchen. Coincidentally, two hours is a decent window for any restaurant to complete service especially for a 5pm reservation. Whatever the issue, the steaks and service were not to standards. Hy's (or even the Keg) does a much better job.

In the end, the lasting impression was one of a gimmicky casino restaurant seving up American chain restaurant food at...

The atmosphere and the salad were the only things worth raving about. We were really disappointed in the one thing they should've gotten right: steak. We ordered ours cooked medium. Mine came out well done, and my hubby's medium-well. We sent mine back and kept my hubby's for the sake of having one to share while waiting for the replacement. When my replacement came out, it was rare. We didn't have time to send it back a 2nd time as we were catching a show, and to be honest, I didn't trust the kitchen to get it right after all that.

The waiter was super apologetic, saying that the chef explained that the lighting is bad in the kitchen. But other than the apology, we weren't offered anything to make up for the fact that we shared my hubby's steak that was also not cooked to order, and by the time my replacement came out, not only was it still incorrect, but we were already done all our sides.

You shouldn't have to pay for an item that wasn't made right. At minimum, a discount or complementary dessert should've been offered. Again, we were crunched for time, so I didn't have time to argue the bill, but why should I have had to?

There is a much better steak option right across the street at the...

On May 15th we attended a group function at Club 21. We had the rudest server I have ever met especially at a high-end steakhouse. I am fairly certain his name was John, employee #5088, he was very abrupt and rude. He simply dropped the plates in front of the people he was serving. No explanation given on the food. Turned his head and disappeared. One guest said he did not wine but later changed his mind. The look on the server's face was one of disgust. He said harsh tone "I asked you already" our guest was embarrassed and said, "That's okay no worries". The dinner which was very good by the way. We had bone in chicken and delicious lamb chops. The mashed potatoes were cold, however. At the end of dinner this server went along our table and asked individuals if they wanted coffee and what type. He walked right past my wife and I so I called out to him and said, "we would like coffee." He yelled back "I already asked your table" I yelled back "Well you did not ask my wife or me" Basically he argued with me. Another server brought us our espresso. Everyone at our table was shocked including a 30-year head steward/purser on Singapore Airlines. He said this guy should be...