Remingtons of Niagara — Restaurant in Niagara Falls

Worst Experience, I'd give 0 stars if I could

I wish I took photos... Awful service from the miserable older lady. It was a nice-looking place but low-quality food dressed up to seem like a "good quality" steakhouse.

Drinks

I asked if the amaretto sour had egg whites in it, and the server rudely said that amaretto sour isn't made with egg whites, "Do you mean a New York sour?" She was visibly annoyed when I said I guess it depended on the bar or bartender. (I was a bartender at a cocktail bar for many years, and know how to order a drink...)

Appetizer Mussels; They were okay, but the bread they came with was stale and hard, and it was only one little knot of bread.

Main Courses

My daughter had the kids' pizza. It was literally black on the bottom. She ate some of it, but I don't know how. I tried a bite and almost spat it out—the flavor was so bad. My partner had the rib eye. It was the only thing that was satisfactory. I had the filet mignon with mashed potatoes. As soon as it was placed in front of me, I could see the potatoes and the steak looked dry. It didn't come with any jus, which was disappointing. I asked for butter when the server came by. She dropped it off, and we didn't see her again until we were done.

It was the worst steak I have ever had, the steak was dry, and the texture was all wrong (not juicy and tender). It was clearly not a quality cut as advertised. The mashed potatoes were cold, like they had been sitting out for a while. I pushed my plate away and I waited for the server to come by and check on us. She never did.

Service

When the server finally came around (at the end of our meal), instead of offering to get me something else or apologizing for my experience, she asked in a very irritated tone why I hadn't said something when she came by. I explained that I hadn't cut into my steak yet as I was waiting for butter and she never came back after. She was irritated and stormed off, only to bring the bill with a $30 voucher for my $55 meal that I didn't eat. When I talked to a manager, she also seemed annoyed but did take it off the bill for me. I mentioned that I was leaving hungry and she made no effort to offer me something else.

Only good thing about this place was the host and my family sitting with me.

I couldn't believe our experience and the low-quality food we received. Absolutely disgusted with the customer service at this...

Ah, Remington's Steakhouse, where the statues have more life than the mushrooms. If you're a fan of Frederic Remington, the legendary sculptor and painter who brought the Old West to life through his art, then you're in for a treat—visually, at least. His bronze statues here are so vivid, you'd half-expect them to break into a gallop or challenge you to a duel at high noon.

Now let's saddle up and talk about the food, shall we? The mushrooms came to the table as unfinished as Remington's initial clay models. At a $7 surcharge, these fungi should've been cooked to perfection, not left to impersonate a cowboy’s leather boots.

Then there were the mashed potatoes, which were as dry as a summer in Death Valley. I get it; with Remington's sculptures setting a cowboy ambiance, maybe they felt obligated to make the potatoes mimic the arid plains of the Wild West. But hey, even a cowboy needs some moisture!

The steak itself was the middle child of the meal—utterly unremarkable, overshadowed by both its inferior and superior siblings. You know a steakhouse is struggling when Frederic Remington's bronze cowboys are the most memorable part of the dining experience.

But hold onto your cowboy hats! Our server was the lone ranger who saved the day. With the speed of a gunslinger, she whisked away our culinary misfires and returned with mashed potatoes buttered up like a slick saloon owner and mushrooms drenched in prime rib au jus. According to her, this was the old way they prepared them. I guess someone decided that patrons would enjoy a culinary downgrade, perhaps to keep in tune with the rough-and-tumble cowboy theme.

In the end, as much as I admire Frederic Remington’s artistic genius, I'd rather mosey on over to The Keg for a dining experience that doesn’t feel like a wild west misadventure. Our server, though? She should consider employment at a place where the food is as remarkable as the art.

So if you find yourself tempted by the allure of Remington’s masterpieces, just remember—come for the art, but consider grazing elsewhere for your grub. Yee-haw, but...

First off, both my partner and I have worked in the restaurant industry for over a decade and we know a bad service when we see one. And we never tip anything less than 10%, but I guess there is a first for everything and these people didn't even deserve what they got. We stood at the front for a good 10-15 mins and no one bothered to greet us. When we finally got sat, we were placed in the corner across from a family with obnoxiously loud children. Given the fact that it wasn't even that busy (watched 3 people clean and set two tables multiple times) no one bothered to even apologize for our poor experience, let alone offer to get us to move to another table. After waiting to be greeted at the door for a good chunk of time, we also were waiting about the same amount of time to get greeted by the server. That all was happening when 3 people were cleaning those two tables. Ridiculous that no one came to us to say hello and maybe offer water. It's the least they could have done. We decided not to spend our money on alcohol there. Not worth. Wanted to leave after our appetizer came. After all this trouble, the server never bothered to even treat us nicely. Got attitude, was cold shoulder with us, etc. I'm sorry but I'm not coming to a place and spending over 100 bucks on dinner to be treated this poorly. Was going to order drinks and even dessert but they didn't deserve our business.

The one star I gave is for the chef's exceptional steaks and crab cakes.

There are much better places in the area and I recommend not to go here, if you want to have a great time on a romantic getaway date...