The Rainbow Room — Restaurant in Niagara Falls

Went to dinner last night. Upon entry of the restaurant room walking out of the elevator was a really fresh and soothing atmosphere. The host was very welcoming. The waitor then led us to our table with the most amazing view in pretty much all of Niagara overlooking the entire falls. My fiancee and I chose the 4 course dinner meal with the wine pairing options for each course. Each course was prepared perfectly, and the food was amazing and very flavorful. We chose the lasagna and calamari for appetizer, and ricotta stuffed pasta with veal, 11oz black truffle angus striploin for the entree, and for dessert we chose the brulee and peanut butter tower. The only gripe I had was the waitress (Don't remember her name but I think starts with a "D"). She was responsible for bringing the wine pairings, which were for every course. We were okay with it being brought to us a bit late and the waitress seemed to have a nice personality at the time. When our bill came and we paid, we tipped $10.00. I think for 2 hours of eating time thats okay. When the waitress saw the tip amount she became quite rude with her behaviour. She had an expectation and her behaviour was not professional, which took away from the positive experience we had. I would have given 5 stars if it wasn't for the waitress. We are food fanatics, but I'm sorry that we won't be coming back here because fine dining is a cumulative experience, meaning its not only about the quality of the food. All that aside, we still had a...

** I am no relation to the previous guest who apparently experienced the same thing with likely the same server. Our visit was April 2, 2018. This was not our first visit to this restaurant, and we have always had a good experience until now. . Breakfast was buffet style so our waitress brought us our coffee/juice but we took care of our own food. When we received the bill we tipped her about 12%, which we thought was fair for a buffet service, and while we were waiting for the elevator she stood about 10 feet behind us ranting to another server that she's "so done with these people" and detailed how much we had tipped her and continued to go on and on and on until we were in the elevator. How embarrassing. Her service had been fine; we felt that the tip was fine for the half hour we were there with her serving coffee... Did not expect that. The food WAS fantastic, as was the view, the cleanliness and presentation of the restaurant, and the service from the egg/waffle maker. The waitress unfortunately killed it for us. Management should be ashamed to have that attitude representing their otherwise...

I ordered provolone stuffed chicken. The waitress even took the time to describe how amazing and tasty this chicken is as one of her favs.

To my surprise, It came out over done and dry like cardboard with NO provolone. There was nothing stuffed in the chicken at all and the risotto was bland and still little crunchy in center like it was under done. So I did mention it to the server, she was very kind and apologetic she offered to take it back for a new one, but at that point we had been waiting over an hour for our meals I was not prepared to wait any longer so I told her dont worry about it. But I'll be honest, I was hoping for a discount or something as this is not a cheap place to eat and my dinner was very disappointing.

When it came time to pay the bill the waitress informed me that they removed my after-dinner tea from the bill as an apology for the bad dinner experience..... so..thanks for the free boiled water??? 🤦‍♀️...