Rocky Mtn Chocolate — Restaurant in Whistler Resort Municipality

Ordered a waffle cone with one scoop of mint chocolate chip and a second scoop of toffee crunch. The pictures of each flavor showed large chunks of chocolate and toffee. The actual ice cream had virtually NO chocolate chips or toffee pieces. For the price charged for a 2-dip cone surely the company could include the actual ingredients advertised in large enough sizes and quantities that they could actually be found in the ice cream served. Very disappointed in the clearly false advertising.

8/6 Update: Management responded that the process of adding/mixing in ingredients is inconsistent, and suggested that the quality control process was the responsibility of the customer. Nonsense. A quick look around the various confections sold in the shop suggests a high degree of consistency and uniformity in the chocolate and apple products sold. Why is ice cream different? Why isn’t the paid staff comparing the hand-dipped products to the prominently posted pictures and proactively discarding scoops that clearly have no resemblance to the pictured products other than in shape? Improve your ice cream manufacturing process or stop selling products that clearly don’t match your posted pictures? Customers buy your products based on what they see and should not have to hear excuses as to why you can’t sell a...

Well, you wouldn't go to Whistler if you didn't want to get ripped off, right? Here is where you pay $8 for a tiny ice cream and $12 for a caramel apple. Show off your wealth and pay up! LOL i just read an older review where the owner is whining about people buying 2-3 scoops and sharing. Indeed, how dare people share what they bought!! Preposterous. Yes, we appreciate the costs of running a small business, you should charge $10 for an extra paper cup just to compensate for the lost profits when people share what they bought. Wait, here's another idea: on the $12 caramel apples, people should sign a covenant of personal consumption and each bite shared should result in another $12 charge. Oh oh and you can charge a cover charge to enter the store, too!! I mean, with the costs involved in running a small business, i am sure everyone would appreciate this, and after all people who walk in and don't buy anything are stealing the time and space and the air and the...

Stopped in for ice cream at Rocky Mountain Chocolate Factory in Whistler Village and was honestly pretty let down. I ordered two scoops — one chocolate chip cookie dough chocolate and one cookie dough vanilla — and paid close to $10. For that price, I expected decent-sized scoops and better quality. What I got were tiny scoops with barely any cookie dough in either — I counted maybe two small chunks in total.

The ice cream itself was mediocre at best, definitely not worth the premium price. The staff were friendly enough, but if you’re going to charge that much, at least be generous with the scoops and flavor add-ins. I’d skip the ice cream here and find a better treat elsewhere in...