Teppan Village — Restaurant in Whistler Resort Municipality

I know more than most that reviews need to be taken with a grain of salt when selecting restaurants. Everyone has good or bad days and things happen. After reviewing this restaurant we saw some good and some bad but decided to try them out for ourselves and hope it was better than what others mentioned.

Service-wise, while the staff were friendly, the atmosphere was rushed. This wasn't just a personal observation – several online reviews had flagged this hurried vibe. It's evident in how the food is served. In many Teppanyaki/hibachi restaurants I've visited during my travels, dishes are coordinated to be ready and served simultaneously, keeping everything warm. But at Teppan Village, it felt disjointed. Items were cooked and plated sequentially, causing earlier dishes to cool down while waiting for the next.

Another point that stood out was the preparation of the rice. Typically, the entire meal – rice included – is crafted right in front of the diners, adding to the hibachi experience. However, here, the rice was made out of sight in a separate kitchen, removing a significant part of the dining experience I am accustomed too.

The drink situation was also a bit off-putting. The price tag of $3.75 which I felt is fair for fountain pop. The catch was that they are served in short glasses that are mostly filled with ice. But what genuinely surprised me was the charge for refills. At many places, if refills aren't included, customers are informed upfront. This wasn’t the case here, leading to an unexpected cost when the final bill arrived.

Food-wise, it was decent but nothing that would make me rave about it. This sentiment was not unique – many had mentioned a lack of flavor in their online reviews. An added eyebrow-raiser was the upcharge for fried rice – an extra $3.50 per person. It felt like the restaurant was nickel-and-diming its customers, which isn't a great feeling, especially in a touristy spot like Whistler where prices are expectedly higher. A suggestion would be to increase the price of the dishes by the price and have it inclusive in the price of the meal.

In conclusion, based on this experience and the collective feedback from my group, I find it hard to recommend Teppan Village. The combination of hurried service, non-traditional cooking methods, and unforeseen charges didn't quite...

This is an experience type venue that gave us a very poor experience. The chef cooks the food on a plancha. Seems like it should be fun, and so our children and adults alike were excited to see the concept. However the waitress could not care less. Didn’t greet us, didn’t want to explain the concept, no smiles, just didn’t care one jot about our group. Having spoken to the couple who were sat next to us, they had a similar experience. Some examples, but not exhaustive, are her first words being ‘are you ready to order’ having been sat down for 2 minutes. Nothing about drinks or would you like me to explain the menu etc. we had four children in the group. Absolutely no interaction with them. She was extremely abrupt, not personable and not friendly. We felt as though we were a problem to her. Then the food: 44 dollars for 8 very small unflavoured prawns. The miso soup was decent, the salad also nice. Except our waitress took mine half eaten away when I was chatting with my kids! The chicken was one breast served between 3 people at 40 dollars each. The steak, shared between 4 at 50 odd dollars each was one rump steak. The Signature dish with a few cubes of rump, a couple of scallops and a couple of prawns was 62 CAD! This place is a rip off. Further, I made my point known to the front desk, and they shrugged their shoulders. This place genuinely doesn’t care for you, they care only for your money. The only good thing was the chef. Put on a great show and the kids really enjoyed the fire. Other tables must have had a similar experience. Our group of 8 are in whistler for another 10 nights and we certainly will not be coming back or recommending this place to anyone. This is in stark contrast to somewhere like 21 Steps, which has excellent food and excellent service. As for Teppan, please don’t bother if you care for good service and good food. They really do not give a damn about the...

Unfortunately we decided to try something new instead of going to our favourite place Sushi Village for my husband 's birthday. We have a few go to places in Vancouver for Teppan and love it so we thought we would Splurge a bit because it's actually more expensive here than the ones in the city. I wish I could remember our chef's name at the time but he is the only reason we are giving not a lesser review. He was five star the rest was not. The fact that we were paying more for food & getting less then we've had at any other teppan place was a little surprising. however the chef was great and the food we did have was good. Have never paid over $250 for dinner and still was hungry. They advertised that they have sake margaritas, so we were excited because we Love Sushi Village sake margaritas. These were not the same at all definitely did not have as much alcohol and it tasted like it came out of a slushie machine unlike Sushi Villages where they taste at least fresh. The waitress seemed disinterested and clearly was as she was chatting with two of her other co-workers at the hosting desk most of the time. They also had a special advertised for pitchers for $19. However when we looked at the bill later we were charged the regular price. Very disappointing considering things had just opened up in the beginning of June and you would think people would be eager to be back to work and making money her. all I can say is they can thank their chef because the fact that you also put 18% minimum tip on the in interac machine is ridiculous. People forget that tips are not to supplement somebody's income , they are given for great service. You are not entitled to one and the only reason they got a good tip was because of the chef so I hope he got the...