Bistro Verde — Restaurant in Copenhagen Municipality

Following the owner’s response to my previous review, I’d like to reply to their points one by one.

To quickly recap my original comment: after my friend and I sat down, we each tried separately to place our order with the waitress for about 15 minutes. Despite clearly seeing us, she deliberately ignored us.

Here is my response to the business’s reply:

The owner mentioned that we didn’t eat anything. That’s correct. We couldn’t. That’s exactly why I didn’t rate the food section in my review. I only rated the atmosphere and the service, which were the only aspects we experienced.

The owner claimed that customers should wait to be seated. If that’s the case, there should be a sign at the entrance saying something like “Please wait to be seated” or a staff member guiding people. There was neither. Also, several guests arrived after us and chose their tables freely. They were served even before we managed to get the waitress’s attention.

The tone of the owner’s reply was disrespectful and personal. They made inappropriate comments about our lives. Let me be clear. You know absolutely nothing about us. Making such assumptions based on a review says more about your mindset than ours. People often reveal who they are through their words. So I return your rude remarks back to you.

I simply commented on the service we experienced, or rather, the lack of it. I don’t know you, I have no personal issue with your business. On the contrary, by choosing to come to your restaurant, I was a potential customer contributing to your income. I left feedback because I was not satisfied. I didn’t attack anyone personally, I just described what happened.

Also, most of the tables outside were empty at the time. Guests who arrived after us were served quickly. In the photo I uploaded earlier, the waitress was seen chatting with another table. If chatting is considered a higher priority than serving guests, then yes, she might appear “busy.”

Additionally, the waitress came near us to clean the next table. We tried once again to speak with her, and again she ignored us. If this kind of behavior is considered normal, then I really have nothing else to add.

Finally, I’ve seen many times in life that businesses who dismiss feedback and insult their customers often fail or suffer serious damage in the long run. Had you responded professionally and constructively, perhaps saying “We’re sorry for what happened, and we’re working to make improvements. We’d be happy to host you again,” I might have even removed my first review. But some businesses must act poorly for others to stand out.

I wish you all the best. Hopefully, you will choose to improve by focusing on customer concerns instead of taking things personally.

First review:

Despite we attempted to call the waitress, she didn't respond to us. We waited for 15 mins for her to respond but no. And she was the only waitress so we could not call anybody else....

And as a response to your reply:

You claim it was the busiest day of the year, but if there were 10 tables in the place, at least 6 of them were empty. We even tried to greet the waiter cleaning the empty table just 20 cm away from us, but they didn’t even look at us. On top of that, they walked past several times and completely ignored our attempts to get their attention. This went on for about 15–20 minutes. Even on a busy day, simply saying “we’ll be with you shortly” would have been much better than making the customer feel invisible.

Seeing a table that arrived after us immediately given menus and served only made the situation more strange. I really hope you don’t have a RACIST staff member in such a touristic area, because if you do, that would be very sad for your business.

Before making comments about our personal lives, maybe first ask yourself if your restaurant and staff did their best in this situation. If you keep this attitude, it’s not hard to see where your business is headed.

And honestly, instead of just saying “sorry” and making things right with the customer, replying with a personal attack shows once again how far you are from understanding business and customer satisfaction. I’d suggest dropping the psychology act and taking a class in hospitality instead.

First review:

Even though we tried to make eye contact several times to order, they weren't interested. Their waiters chose to chat with the tables around them. What a...

I wish I could give this place the benefit of the doubt but it’s simply not possible. We only came here because I cannot eat gluten and they had allergens on their menu so we weren’t exactly spoiled for choice.

We ordered all the gluten free items (the only food I can eat!) and despite that the service was shocking. When I asked whether some items like the salmon could be made gluten free if they omitted the bread, the server did not take a second before replying no. This is fine since it could’ve been asked before, and so we ordered the mushrooms, potatoes and the buddha bowl. I ordered the sour cherry kombucha, which they informed me they had run out of, and offered the sea buckthorn flavour instead. When I asked what that tasted like, the waitress just responded with ‘sea buckthorn’ snarkily. You would think that a restaurant that claims to take itself seriously like this one would have some level of customer service. When our food arrived, plates were plopped down in front of us. The server was just miserable the whole time and it made us want to leave as soon as we sat down. I’m not sure that we would have stayed if we had other gluten free options around.

The potatoes were a complete disappointment - sauce was bland and there was nothing special about it. The mushrooms were nice - the only thing we enjoyed. The buddha bowl was bleak and basic. The cheesecake was alright but nothing to write home...