Classic pizzas, Italian mains & seafood, plus desserts, in a traditional, wood-beamed setting.
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I have been left genuinely shocked by the attitude of what seemed to be the owner and one or two of the front of house this evening.
Our small group had good starters but the mains of pasta were abysmally bad. Gnocchi that was barely cooked and cold.
On being asked if we enjoyed our meal (when we clearly hadn’t) they proceeded to lecture us on how as it’s ‘fresh pasta’ that’s how it supposed to be. As if I have never eaten fresh gnocchi before. I have made it several times myself and it is not supposed to be disintegrating.
My friend had lukewarm lasagne and the main of Vongole must be avoided at all costs.
They did not take the time to check the gnocchi but just went on the offensive saying we were wrong. One of our group is a Michelin star chef who told them clearly ‘fresh’ gnocchi is not supposed to be cooked or served like that.
We had two front of house come and say ‘it’s supposed to be like that, the chef makes it fresh’…..
They didn’t listen, no remorse, no sorry, no offer to remove the item fr the bill, just passive aggressive looks and then denying speaking English when earlier one of the spoke great English.
When a customer says they don’t like the food upon being asked. As front of house the simplest thing is to diffuse, agree and leave the customer feeling good. So easy.
I think this maybe the first review I’ve left in 25+ years of eating in multiple very highly rated restaurants across the world. So if you’re reading this believe me you’re best off avoiding this place.
Seems they may do...
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Just finis eating on Casa Valerio restaurant in Chamonix, today on the 27.10.2024 and ,had very very disappointing dining experience at this local! and literally empty when, I got there , its the worst restaurant in Chamonix, do not entertain tourist at all because there is very very Unfriendly owner!! I was there with another family wich was in total 4 Adults, and 7 children, and everyone was very very disappointing, and the children they can't eat anything from there!! and this is because the Lady wich is the owner , they try to told us to leave from there, because it's to many children with us! please who sees this reviews not to visit this restaurant Casa Valerio please!! Really a racist restaurant, disgraced place, and approached, honestly i’ve been to so many countries and places and i was never treated like that in any restaurant, not even a small cafeteria in the streets I would give zero stars if it was possible, Rude servers, treat the tourists very badly! Didn't even feel comfortable to have food there!! no customer service, taste doesn’t match on the expensive price! Definitely will be very very disappointing if you go there to eat!!!! , I was shocked about the reviews, it doesn't represent the restaurant at all, and please if you go there and eat remember about this reviews it's not lie! it's true story and you will see!! (Not...
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I am writing this review while feeling nauseous about the quality of the food. The restaurant displays numerous awards on the walls, such as the recognition as the 70th best pizza in the world for 2018. It might be fitting to consider adding an award for the worst pasta restaurant for 2024.
I ordered tagliatelle al tartufo, which was perilously close to being dissolved, resulting in a mushy pasta – completely overcooked! I left my plate on the table, and the staff seemed indifferent to the fact that it remained full. Additionally, my partner ordered spaghetti carbonara, which arrived raw and far from al dente. Upon expressing our dissatisfaction, the waiter took the plate away and surprisingly included it on the bill. Despite my efforts to rectify the situation, there was a complete lack of interest on their part.
Feeling nauseous, I left without consuming any food, and my partner refrained from eating as well. The only redeeming aspect was a good pizza we had as a starter. However, it's disheartening to note that even the restroom facilities fell short, with only one toilet for both men and women, and the lone cubicle was unacceptably unclean.
This experience has left me genuinely angry. As someone who typically leaves positive reviews, the level of disappointment this time is truly...
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