My colleagues and I, a group of 12, had lunch here at the end of July 2025. The restaurant itself is lovely—the private room we booked was tidy and clean, and the overall atmosphere was great.
Unfortunately, our initial interaction with the service was very disappointing. I asked our first waitress a simple question about a starter—the menu listed "prawn" in the singular, and I wanted to know the portion size to see if it was suitable for our large group. Her response was immediately dismissive: "I don't know, it depends!"
I politely tried again, asking how many prawns were in the dish. Her aggressive reply of "Of course not one!" was completely uncalled for. I was simply trying to understand what we were ordering. My colleagues were visibly surprised by her rudeness, and it cast a shadow over the start of our meal. A customer should be able to ask a question about the menu without being met with hostility, especially when a waitress should have this information.
To be fair, this experience was isolated to that one employee. Every other staff member who served us was kind, professional, and a breath of fresh air. In fact, when a colleague later ordered more prawns, a different waiter helpfully asked if they wanted the small or large portion—exactly the kind of information the first waitress should have provided.
It's a shame, because the food was amazingly good. While the restaurant has many great qualities, this one negative interaction significantly impacted our experience. Awful customer service from a single employee can truly ruin a meal.
Because the food and the rest of the staff were so good, I would still recommend this restaurant. However, based on how I was treated, I don't feel like going back...
Read moreI have been supporting this business more than 8 years. I get on well with the owner and other senior waitresses. I come back tonight as usually I ordered hot pot. I ate it, enjoyed it and before I left. I gentle asked new waitress to pass me few containers as my friends were ordering too much and I didnt like food to be wasted while my people is starving at the momen so I took those food with me. That waitress backed to the table and raised her voice on me. I didnt aware that you can not take hotpot food left over. I then told her "If there's policy in your restaurant , I'm more than happy to obliged. I wouldn't packed hotpot food the first place but no need to speak to me with your high tone of voice. It was really unpleasant to me. Period" She took my plate and walked away unpleasantly. Frankly, food is delicious a little overpriced but atmospheres is nice thatshy I come back all the time; however, if they want to keep this business going, the owner should maintance and deliver the highest service to...
Read moreGreat place to get a huge heaping of food for either yourself or for a large group of friends. I went here with my school for a lung after my YCT Chinese exam and I have to be honest in saying that I had an absolutely wonderful lunch. I'm not certain as to wether it was a deal for us specifically or if there could have been a set menu at the price we were given. However, for €15, I had an immense amount of food that was cooked beautifully. The dishes ranged from succulent seabass to killer Kung Pao chicken to scrumptious Singapore noodles. The restaurant is really big as compared to how it appears from the outside and the seating area is fabulously decorated. I will definitely recommend Lao Chinese and Korean BBQ to many of my family members and friends due to the sheer quality of the experience I had here. Because of this, I have to recommend this establishment to all. If you happen to end up on Parnell Square with an empty stomach, give Lao Chinese a try, you...
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