Our whole experience was just ... terrible. I dont have words to describe it. Me and my husband like to do menu tastings all over the world when we travel, and tonight we decided to visit Six by Nico because it was on the Michelin list. We sat down at 7:15 pm, a lovely couple was sat next to us soon thereafter. They got menus and complimentary champagne ... we did not. Our server was walking around doing everything else, but not coming to the table. Finally we get our bread/butter and first course from a different server (champagne later). Our server comes by and introduces himself (tall, red head guy - he likely mentioned his name but it was very loud and difficult to hear) to both tables at the same time.
From this point on:
The food delivery was completely off.. lovely couple next to us would get two courses one after another, while we had to wait for our next course to come out. Timing needs improvement. Also, I have to mention, a total of 3 servers and a bartender were serving our little section of 3 two tops (6 ppl). Confusing for us and staff, created chaos.
Our server was obviously struggling.. could not name all of the ingredients, was reading off of the menu. Apologizing for not knowing what was right in front of him.
Food was simply not great. Some dishes came out cold. We should probably thank our server for that. It seemed like a lot of lesser ingredients attempting to make a premium meal.
Had to ask for appropriate utensils for the dish (black hole needs spoon).
Loud atmosphere, at some point bartenders were fighting between each other until a third bartender stepped in and de-escalated the situation. Air conditioning was working like we were meat in a freezer.
There were extensive waits between dishes. It was very slow. That didnt stop the server from pushing us out as soon as possible though. In fact, our last course was served with the check. The couple next to us actually received their check before dessert. At the very same time, we were kindly delivered two shots of espresso. The plates hadn't touched our table - we were quick to say we didn't order it. It was the second mix-up with the table next to us. They felt it was best to serve it to us anyway and get a second set of espresso for the table that had actually ordered it... At least they didn't charge us? Thanks... I suppose?
So we finished our dessert and put our card on the check, and thought that our server would cash us out, but instead he wandered about for a bit before finally making it over to us to say the following: "I'm sorry to do this to you, but I must ask you to leave, we have people waiting for this seat. Two hours is enough time. Please go to the host stand to pay." I'm still shocked...can't believe it escaped his mouth. We'd been nothing but kind all night about the extensive waits...and then pushed out within seconds of our silverware hitting the plate. Alas, we went to the host stand to pay. She tells us that their system is down and she will have charge our card on file in the morning. She also asked to keep our check to charge the appropriate amount. Still not charged. I feel like the whole thing should be covered. After the experience we had...it eludes me how Six by Nico made it to the...
Read moreFalse advertising and a few other bad issues. Went there after seeing videos on social media but the reality is quite different. Example- the desert (with hardly any garnish compared to the video adverts) was not flambéd at the table (nor anywhere else) for "a dramatic end to the meal". This resulted in the desert being not nice and soft like the video, instead being rock hard as it was just taken from the freezer- could not get a spoon into it !! almost needed a hammer and chisel. Some dishes were lovely like the eggs & potato, but again, the potato is not from a salted dough like in the adverts, it a spud on top of a some solid salt dough balls that have no cavity and have never seen a potato. The ham hock was fabulous, as was the aranchini. The cuttlefish dish was really not nice (very strong smell/taste of "not fresh" cuttlefish, which should be a very subtle flavour). The Bao bun beef was SO over seasoned. Pure salt/soy sauce that stung your tongue! The piece of steak served had sinew going right through it- dreadful in meat not slow cooked as it remained white and stringy and ran lengthways so I couldn't cut the meat, just tear it apart. The headphones with the cuttlefish dish (for sensory effect) didn't work, nor could the waiter find any that did ! At least a dozen he tried were broken. The face mask provided for dramatic sensory effect was covered in someone's sparkly make-up ! The place itself is just OK, nice seats and decor but extremely noisy !!!. Some people seated right beside the door with an ice wind blowing in every time people arrived (with large crowds being left waiting and door half open) Service not great as they missed a dish (we had to tell them) and got wine pairing wrong serving desert wine too early and with the wrong dish. On the plus side, they coped well with an unusual allergy and replaced dishes without issue. To top it off, the soap dispenser in the gents is aimed directly at your crotch ! So instead of soap in my hands I got a nice stained crotch on my trousers to walk back in the restaurant with. Told the matre-D but no offer to pay for cleaning them despite the soap stain that was left on them. Worse still, a staff member told me it happened to him - but they hadn't removed it or changed it, which is mind blowing (knowing a problem but not addressing it). Not sure if I can recommend. We thought we were going to get good value for money but not really. Ultimately, lesson learned about watching social media video adverts. Perhaps it'd be different in an independent restaurant but not in a restaurant chain like this. It's obvious they've gone too big to control quality (especially across...
Read moreThis was my first time dining at Six By Nico, and the theme was the New York menu. As a vegan, I found it a bit disappointing that they only provided a vegetarian menu, so I never knew what I was getting until it arrived. This made it difficult to request any adjustments if there was something I didn't like. It's frustrating as a vegan to feel like we're expected to just make do, while others had the option to ask for alternatives if they didn't like the meat dishes.
The food itself was generally good. I particularly enjoyed the potato rosti, which was incredibly flavorful. The pasta dish, the vegan substitute for the pastrami sandwich, was also enjoyable. However, I found the "everything but the bagel" seasoning course extremely disappointing; it was overly salty, the vegetable choice was odd, and the sauces didn't complement the dish. The dessert was overly sweet for my taste.
The service, unfortunately, was quite poor. Despite dressing up for the occasion and the venue being beautiful, the wait staff's attire was inconsistent, making it hard to identify them. We had multiple servers throughout the meal, which felt impersonal and confusing as they didn't seem to communicate well with each other. Our main waiter, whose name we never learned, appeared confused and out of sync with the rest of the staff.
After we had already had the experience explained and ordered, the waiter came by to repeat the process, which we had to interrupt to clarify that we had already ordered. The waiter frequently hovered around our table, interrupting our conversations. At one point, they asked if we wanted dessert or coffee while we still had two courses left, leading to more confusion, as the waiter then clarified they had just meant if we wanted tea or coffee, not dessert.
When they asked for feedback, I mentioned the "everything bagel" course was too salty and not enjoyable. The response was, "Yeah, sorry you didn't like it. Not all of the themes are great." This felt dismissive. I also mentioned the dessert being too sweet, and they just nodded without any further comment. Then we were promptly asked about the bill, emphasizing a rushed dining experience.
It's clear that the restaurant aims to move guests in and out quickly, so if you're looking for a place to relax and savor your meal, this isn't the right choice. The staff need more training as the service felt chaotic, impersonal, and poorly coordinated. Overall, the experience was disappointing, feeling more like a rushed transaction than a pleasant...
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