Shocking. The bar is lovely. The staff are nice, but uninterested. We had had to ask for drinks 3 times and when the waiter came to the table they didn't have the drinks and said our drinks where on the way and told us our order which was completely wrong. When the drinks did arrive we had to ask for water again even though we told them 4 times at this point what our order was. When we order another round the bartender wasnt even aware of the drinks on the menu and questioned my partner as to whether they actually had that particular drink on the menu even though we order its 15mins before hand. When we were going to leave no staff were around so we were going to go to the bar to pay, as soon as we put on our jackets a bartender practically jumped over the bar to say we needed to pay the bill even though we were going to go up to the bar to pay. Once they brought the bill it was wrong they were charing us for drinks we didn't even get and then when we questioned other drinks on the bill we were told they didnt have that particular drink on the system, so had to put it down as another drink. Once sorted, we paid and started to make our way to the exit which a bartender then ran after us and said the payment didn't go through due to a connection error with their card machine. Shocking service and not what you would expect from a supposed 5 star hotel. Would avoid...
Read moreService here is abysmal. We came at 3 PM on a Saturday and the place was relatively empty. With that said we stood in the doorway awkwardly waiting for someone to seat us for a while. Then we asked the bartender if we could have a seat at the bar and he rolled his eyes. The drinks are fine and the Westin itself is a lovely place, but I would not recommend this bar to anyone. Specifically the blonde bartender made our experience awkward and uncomfortable (the name tags are too small to read, even when you’re sitting within 1 meter of the person). When the manager finally arrived around 4, he was definitely more attentive. But we waited with empty drinks for 30 minutes before we had to prompt the blonde bartender for the bill. Which he never brought us, even after 15 minutes. So we asked the manager and he gave it to us immediately. The bar has potential when staffed with the right people but we will...
Read moreThe place itself is really beautiful and can be called a hidden gem of Dublin. The atmosphere is conducive to a pleasant evening, and live music can be enjoyed in this cozy and luxurious interior. Everything around looks expensive and rich, there is a sense of luxury in the air. However, when we arrived, there were no seats at the tables, so we sat at the bar. We wanted to watch the skill of the bartenders, but unfortunately, instead we had to watch the chaos, a lot of dirty dishes and the bustle reigning behind the counter. In addition, the bar was loud, and we could not enjoy either the music or the conversations. Because of this, we did not want to order a second cocktail, and we quickly left. Although the place is atmospheric, the service that evening left much...
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