The Norseman — Restaurant in Dublin

UPDATE: The business responded to this review, apologizing and asking me to email them. I have emailed them since on the official email mentioned on their website to receive no response whatsoever.

Visited this place on Sunday with my partner and friend. I ordered a vegetarian burger. The waitress did not speak English well and apparently made a mistake in the order (honest mistake, I understand). About 20 minutes later, they brought me a "beef burger without burger" so basically just a beef patty and some onion rings. I told them I was a vegetarian and they said there was nothing they could do "because the kitchen closes at 9 PM". It was 8:59 PM. I asked them if they could at least serve me some dessert because I was really hungry. They said No. They did not even seem to care that there was a group of patrons sitting there with one hungry patron who will go back home hungry. No apology offered either.

I sat there watching my friends eat until my partner said this was unacceptable and insisted they do it right by me. The chef/manager came and created a scene - got angry at the waitress in front of us and was rude to us as well. Overall, $hitty experience for us. Finally another waitress brought me two breads, some salad and two onion rings. When we got the bill, I realized I was charged €17+ for a beef burger that I did not ask for or eat. Which makes this the most expensive two slices of bread and two pieces of onion rings I've ever had in my entire life :)

I can understand an honest mistake but I cannot tolerate indifference. When I hear "old Irish restaurant/pub", nice friendly people and warm vibes are what come to mind. This place had neither to offer. Never going back.

PS: Someone did come (much) later and apologize (briefly) but the damage was already done by that time. We respecfully provided our feedback - that they could have been nice to us at...

Thoroughly disappointed with this place. I had made a reservation here on open table, and after i was seated they cancelled my reservation. So now i am not able to review on their. I always look at menus before hand as I have an eating disorder and it makes going to restaurants less anxiety provoking. When i was seated i noticed that the menu they gave me was mush smaller. If I had known I was going to have that set menu I wouldn't have gone, as it is mostly fried food. The restaurants makes it seem through their photos that it is a restaurant, when it is not. It is a pub at best but more like a dive bar. The bathrooms were disgusting. Speaking if bathrooms I was actually seated right next to them, I thought the whole point of having a reservation was that I would be seated in a comfortable area. When ordering I asked my waitress several basic questions like, what is your IPA on tap, and what is your soup of the day. Her answer to each question was I dont know let me go ask. Speaking of the waitress she was up my butt the entire time I was there. I hadn't even sat down until she asked me what I wanted. I then said "may I sit down first". She then went away, and came back two minutes later. Asking what I wanted. I said I am not sure please give me a moment. I finally ordered, and I ordered the fish and chips. They were very greasy and I was very underwhelmed with the portion size for the price. It was one piece of fish on a pile of mediocre fries for almost 20€! PSA go to the Ivy for better fish and chips for a better price. All in all, I will not be recommending this place to anyone, unless they want to be amongst adults that act...

Had high expectations for the Norseman and was a little disappointed by the experience. The menu they have online is more extensive than what we got on the day - they didn't have the Irish stew pie, just the stew, and the desserts were limited and missing the peach and pear cobbler I wanted to try.

The ambience of the restaurant was quite nice but it was very dark to the point its really hard to read the menu. But it was quite good that the sounds from the pub area downstairs didn't travel up to the restaurant much.

There was a problem with our starters that one of the dishes was apparently not included in the order when printed to the kitchen while the rest went though. It was a little odd and left some of the members of our party without food for the first while. I do wish that the waiters noticed this discrepancy (as they had given us side plates for the missing dish) but it was only when we brought it up that they noticed. They were quite apologetic and gave us free dessert for the mistake but I did wish they were a bit more proactive about it when it was clear there were dishes missing when the starters came out.

As for the food itself, it was grand but nothing to write home about. The steaks were quite standard and their chicken was nice. The chicken portions could stand to be a bit more and could use a bit more sauce. The cheesecake and the gataeux were quite nice...