Cafe Rally Shinjuku store — Restaurant in Tokyo

I had an incredibly frustrating experience at Rally Cafe in Shinjuku. My family and I ordered the cake and specifically requested it without ice cream, and while the staff accommodated the request, they did not inform us that the price would remain the same. What made the situation truly disappointing was our later attempt to rectify it. We politely asked if they could give us the ice cream separately, since we had paid for it, but were told that it was not possible. This felt like a completely ridiculous and inflexible policy. It's frustrating to pay full price for something you don't receive, and even more so when the staff shows a complete lack of willingness to help. The lack of transparency and poor customer service means I will not...

Comfy spot for taking a break or meeting someone in front of the world busiest Shinjuku Station, one of 3 to 5 cafés in line on the underground mall. I took the cake/coffee set and...

2주정도전에 일본여행을 갔습니다. 여자친구와 저는 걷는게 너무힘들어서 저녁쯤에 잠깐 들렸습니다. 다먹고 나갔다가 여자친구가 오래걸어서 발이 다쳐 못걷겠다고 해서 밴드를 붙이러 다시 방문했습니다. 근데 그와중에 진심으로 걱정해주셨던 젊은 여직원이 기억에 남네요. 진심으로 걱정해줘서 고맙습니다. 또한 커피와 아이스크림도 너무나 맛있었습니다 . 감사합니다.

2週間ほど前に日本旅行に行きました。 彼女と私は歩くのがとても大変で夕方頃にちょっと寄りました。 食べ終わって出かけたところ、彼女が長時間歩いて足にけがをして歩けないと言ったので、バンドを付けにまた訪問しました。 でもその中で心から心配してくださった若い女性社員が記憶に残りますね。 心から心配してくれてありがとうございます。 ...