Ciccio Bar Pizzeria — Restaurant in Kuala Lumpur

I’m not one to write reviews or complain about an establishment but Ciccio’s RUINED my night. Coming from an FnB background every aspect of the place is in total shambles. Please let me tell you why.

THE SERVICE

It was clear that the service/floor crew were not given proper sectors to cover hence the floor crew was all over the place like headless chickens, no one knew where and what orders were taken or sent out.( mind you it was not a full house ) one of the waiters even had the audacity to raise a silencing hand to my partner when she wanted to ask a question just because she was overwhelmed. My questions regarding food took forever to be answered and honestly, for a place of “ high regard” it was sub par.

THE FOOD

So i ordered a Carbonara whilst my partner ordered the Branzino Linguine. Online it mentioned that my carbonara was to be served with pancetta but to my disappointment i was served bacon which is still acceptable. What wasn’t acceptable was that my carbonara was served to me COLD, with the plate lukewarm. Not only that, i could taste a strong egg yolk aroma which was disgusting and the pasta was pretty bland. The linguine my partner had was extremely oily and for a so called “best seller” it was also equally disappointing.

THE DRINKS

We were recommended the Thyme Sour which was their “specialty”, so I had high hopes and expectations that it would be a well-layered beverage with an array of flavors that’ll greet my palette. Surprise surprise! The drink came to us with sunken garnish, it tasted absolutely bitter and FLAT. When i questioned the barman whether it was supposed to taste flat, he said YES! Followed by a weak justification of the ingredients put into the beverage causing it to be flat. Wow, for a special drink to be served flat, Ciccio’s got some nerve. Needless to say we didn’t finish it.

THE MANAGER

EGAD, An absolutely cocky chap, he parades around the establishment in inappropriate attire that clearly makes him stand out like a sore thumb and better yet he can loudly state that he only serves the wine. What an absolute joke of a manager. He reprimands the crew harshly, doesn’t tend to guests in a proper manner and honestly, “get off your high horse mate.”

To put it simply, I will NEVER return to Ciccio’s. It was an absolutely DISAPPOINTING and DISMAL experience. The thing that made my night better was heading over to Pincho’s for a much much...

Decided to have a nice week end with the whole Changkat vibe, gotten there cause of the high rating. End up with an unpleasant experience. The standard doesn’t met expectation. Really disappointed from hospitality, food and customer services. The only things that are more appealing is the design of that place are cosier around Changkat area. . .

Replies to the comment: LOL I did not said that wasn’t my type of food. And….. WHAT… I did tried the food that have been served. Who ever that are replying are hilarious. Did you asked if my friend likes the meal? Can’t she be hungry from a late dinner and was not even bother to have any unnecessary conflict, thats somehow what happened.

If I complain the food you take it personally and not take it as an advice it’s clearly unprofessional.

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